Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Going abroad - phone help please.

Hi, i'm hoping someone can help me with what may appear to be a very simple query.I am due to go abroad for christmas/ new years on friday. I'm on a pay-monthly contract, with 500MB of data, and 600 minutes on calls. I want to be able to call home if...

Resolved! MMS and data allowance

I have monthly data allowance 100MB-can I send MMS for free as data usage or are they charged separately?Many thanks.

Resolved! Connectivity to Internet

I have recently changed to a different tariff but cannot connect to the internet using safari when I am not in a wifi area. I have 1 GB of intenet data available to me so appreciate some advice. This new contract will be of no use if ~I ab unable to ...

Resolved! Reduce my contract amount

Hello everyone,Was wondering if any of you brain boxes out there could give me a hand. I have had contracts with 02 since 2007. I am nearly halfway through my current 2 year contract but I need to reduce my tariff to the lowest possible as I am going...

Resolved! Extortionate text costs from USA

I have O2 simplicity 300 and as such I get unlimited free texts but was billed for more than £70 in texting from the USA. My package does not state free texts in the uk like the call tariffs do, just free unlimited texts. How does O2 get away with th...

Resolved! Need unlimited Internet!

I've recently moved out from home to live with my girlfriend..... Which is where my problem starts! Not with my girlfriend but with her not having wifi, being a pay and go customer I get a whopping 500mb of Internet usage (sarcasm implied!) seriously...

Resolved! very disapointed!!

i would just like to say i am very disapointed with my new contract i have been a customer with o2 for a very long time. i recieved my upgrade in september and got the galaxy s3 and the phone i recieved had to be taken back after having it for a day!...

Resolved! 3 Replacement phones in one week

I don't know if i am posting in the correct place but i just wanted to vent some anger. Since friday the 8th of march I have recieved 3 replacement phones for my HTC one x from o2 insure. The first phone i received had issues with the touch screen ke...

Resolved! able to lower a tarrif

I currently have 2 contracts with 02 1 iphone and 1 blackberry, when i bought the iphone contract in store the assistants said after a year I could lower the blackberry contract. Now one year on after paying for 2 contracts, sales team have told me I...

Resolved! Upgraded to iPhone 5 - Phone is Scratched

Hi, Did my upgrade in the O2 store yesterday, phone was shrink-wrap sealed so didn't really think much about it, presumed it would be brand new. Anyway, unwrapping it when I got home, noticed a nasty scratch that you can actually feel on the back (th...

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