Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lowering my tariff

Hi, I have been on my contract for 1 of 2 years now and don't use anywhere near my inclusive minutes and data. I am currently oon 900 minutes with the £10 1GB data bolt on, plus friends and family. I believe I can lower my tariff after one year. If I...

Downgrading / Upgrading my tarrif - PLEASE HELP!!!

Hi All I contacted customer service team a few days ago to request a change in my tarrif, I am currently on unlimited mins, texts and 1GB of data. After being with o2 for more than 3 years and have been on my current contract for a year I found that ...

Resolved! How long does it actually take to receive sims through the post?

Because it says it takes up to 3 days but I don't know if that's entirely true.

Resolved! SMS

I BELIEVE THAT THE O2 BLUEBOOK IS WHERE ALL YOUR CONTACTS ARE BACKED UP AND STORED?? IS THERE SOMEWHERE WHERE YOUR SMS ARE STORED ????

Resolved! Why am I paying so much?

I currently have the Samsung S3 on a 24month contract which ends in April 2014 and pay £42 a month for unlimited calls, unlimited texts and 1GB data. (up front cost was £90) I have just seen the Samsung S4 being offered at £37 a month for unlimited c...

Leaving the country

Hi, I am about to leave the UK in 2 weeks. I would like to know how to shut down my Broadband and Mobile phone subscription? Thank you G

Resolved! Auto Top Up - add numbers to my account

Hi allNever used this method of asking for help before so hope it goes well...I would like to add two UK mobile numbers to the auto top up system. I already have this set up for my own account and would like to add two more numbers to my account as o...

Resolved! E2 Save Mobile

Hi All I have a 30 day rolling contract with O2 which I have been a customer with for about 8 years now. I have had a customer service rep from O2 on the phone to me tonight offering to upgrade my contract He said that he would give me 300 mins, 500 ...

Resolved! Network key

I have damaged my phone am trying to put my sim into a spare mobile while I am waiting for my replacement to arrive and I am being asked for a network key the spare phone is a vodaphone

What to do when experiencing service issues?

Hi guys, If you’re experiencing difficulties with your phone or service, please give the following 6 steps a try: 1. Use the area checker to see if there’s an issue in your area: http://bit.ly/9ODOEG 2. Turn off 3G 3. Check if anyone else is affected...

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