Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! mobile broadband top up

Why can I not top up with Maestro anymore.

Resolved! Switching number from o2 sim to o2 micro sim

Hey guys, I've just got a new phone after upgrading my o2 contract from the Galaxy SII to HTC One. I need to keep my number but the SII has a normal sim and the HTC has a micro sim so I cannot just keep my old one. Do I need to give o2 the PAC code t...

Resolved! Internet not working!

I have troubleshooted many times, Google, Live Chat, Forums etc.The problem I am having is with mobile network internet, I have O2 unlimited and a data bolt-on meaning I should be able to access the internet. This is not the case. I have tested the s...

Resolved! Contract Phone number changed

Hi I have a phone on contract and I changed my number in January but I want my old number back I don't mind if it was put on a separate o2 pay and go Sims card I had the number for 10 years and would like it back some how anybody help with this issue...

Resolved! Why am i getting Recent additional charges when I'm unlimited contract?

I took out a £37 contract but was charges £38.24 for my first month. Now its been paid, it says 'recent additional charges to your bill' £0.17. I have unlimited texts, unlimited calls and 1gb of data and just under half of that data has been used.......

Resolved! DD not come out

My monthly bill always comes out on the 28th of the month (or the next day if it falls on a weekend). However, checking my bank statement today nothing from o2 has come out. The DD is still set up and i can see the last request was made last month. W...

Resolved! Refresh for existing customers

Can anyone from O2 tell me if/when you are intending on offering Refresh to existing customers? And I'm not talking about signing up for it once my current contract expires, I mean converting my existing tariff to a Refresh tariff. I, and others, bas...

reaching a human voice!!!

I am apalled! I have been trying for 35 mins to reah a voice on 202!!! I have called 3 times, sat through interminable auto messages, listened to dreadful music, only to be cut off after x minutes of hanging on!!! The web site doesn't answer my quest...

Resolved! Log on email

Hi I had to close my login email address and I don't have another.Is it possible to have my phone and my husbands phone (both on O2) on the same account?

Resolved! help contacting 02

i have lost my phone i am trying to call 02 to report it but the only numbers i cann find are to call from and o2 handset or landline - i am having to use a temp sim on another network - how can i get in touch with them to block my sim

O2

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