Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing problems, can't get through to anyone.

I recently renewed my contract with O2 and got £150 cashback (credited to my account). I'm not getting angry messages saying I haven't paid my bill. I used the online chat to speak to an advisor and was told I'd still need to make the payment, but I ...

Upgraded contract between billing and payment date

Basically what happened is as follows:I had a 24 month contract and was allowed to upgrade a month early which I took advantage of and got myself an S4 through the Refresh deal.I opted for the £32.00 a month deal even though my previous was £27.67.Up...

Resolved! Samsung s4 Upgrade Deals

i'm able to upgrade my phone now and i'm looking for find a new deal with o2The best deal i've been offered is through phones4u...Unlimited Mins/Texts1GB Data£32 Per Month£30 Cash-Back24monthsi've had a look around but can't seem to find a better dea...

Resolved! Changing contracts

hi all, i rencently took out a contract with o2 for an iphone 4 and unlimited calls and texts, i have only had the contract about two weeks and this was before i knew the iphone 4 had that terrible signal issue. would it be possible if i asked in sto...

Resolved! Mobile Coverage in Kenya

I am in Kenya on holiday with my wife. My wife has O2 Pay as You Go. I have an O2 monthly account. My wife has mobile coverage serviced by a company called Aertel. I have no mobile coverage at all. Why not? Why don't I try to get a solution from Live...

Resolved! Negotiating upgrades?

Hi everyone, Sorry if this query has been posted a million times, but here goes: I'm looking to upgrade my pay monthly contract Samsung Galaxy S2 from tomorrow to the S4. I'd like to stick with O2 due to an inexplicable sense of loyalty on my part. H...

Resolved! How can they say payment wasn't recieved

Monday the 15th july I tried paying my bill using my friends bank card transaction failed so i spoke with o2 and they said that their systems were down and try again the next day which I did, it didn't tell me whether the transaction failed or not so...

Resolved! ONGOING PROBLEMS WITH INTERNATIONAL FAVOURITES SIGN IN

I have the INTERNATIONAL FAVOURITES 3 BOLT ON for a week or two now. I have unsuccessfully signed into this site on a daily basis!!! On trying to sign in and manage my numbers or check what allowance I have left a code is sent to my mobile. I enter t...

Resolved! Pay & go to simplicity contract

How can I keep my number from pay & go and switch to simplicity contract for 12 months?I only see the option for ordering the new sim card. How can I do it online? Is it possible? I am with pay & go from 2 months. Thank you for your answers.

Why does o2 have to be different than everyone else?

Right so I bought this o2 dongle from Tescos on the promise that it was easy to top up with a voucher. What do I find?Yes, you can't top up by voucher. You have to use a debit card.Waky, waky o2. Not everyone has debit cards! Even if they do, not eve...

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