Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Haven't received my refund as of yet...

On 5th September 2013, I got billed for £174 for cancelling my contract, I was still in the 7 day cooling period, so o2 realised they made a mistake after contacting them several times regarding this issue. On 6th September 2013, I completed the fina...

Resolved! iPhone 5 showing no service in Mali

I have just arrived in Mali from Afghanistan. My iPhone 5 is showing no service although in Afghanistan was working perfectly ok. Any help would be appreciated.

Resolved! Can you transfer a number before the contract is up?

Been with O2 for about 10 years, renewal is up in November and after discussing going onto a sim only contract as i do not need a phone, they are offering one at about £20 a month with unlim phone unlim text and 1 gig data AS AN UPGRADE.I can get unl...

Phone mast down

How many weeks months does it take to repair a phone mast in Kilmarnock when you have 200 engineers working on network issues?Come on the one affecting KA1 has been down for donkeys and as such is affecting my ability to use the internet. This is not...

Resolved! Is there a way to just add £10 credit to your phone without it going into a tafiff or bolt on?

For example, I occasionally use my o2 pay as you go when I am in areas of poor signal and in emergencies, however, whenever I top up, if I try to make a call ie, 0845, etc, it says I don't have enough credit and to top up.I may be being stupid here, ...

Resolved! Changing to PAYG when contract ends

How do I change my SIM to pay as you go when my contract ends? The people in the O2 shop told me to call up O2 but then the person on the phone told me I could just do it online. However, the only options online are for just changing the contract tar...

Resolved! Remove Age Restriction Abroad

O2 are blocking access to age restricted sites, how do I remove this when abroad?- the 61018 number doesn't work.- I don't use credit cards (only debit) so can't use the unblock link that charges £1.- No O2 shops available.Why isn't this possible tho...

Resolved! Upgrade...HELP!!!!!!!!

Trying to find out if I'm eligible for an update...however I cannot remember the password or security question for my account...Is there some way to find this out?!!?!?!o2 website and customer services are so frustrating!!!!

Resolved! sim only £11 p month deal. not shown on my 02 page

i bought a sim only £11 per month contract but it is not registered on my my 02 account. How can i fix this?

Resolved! Excess PAYG credit. Can I get some back?

Basically I top-up every month to get included data and text. I don't use voice much and I've now accrued a PAYG balance of ~£350. Can I reclaim some of that money or use it to buy a new phone, etc.? "Customer Services" are giving me mixed messages d...

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