Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay Monthly replaced my Pay&go

Hi all I've had a Pay&Go account setup for years with a data bolt-on and automatic top up. I recently decided to also get a pay monthly contract. I went through the whole process, set up the details (using the same email address as my old Pay&Go acco...

Re: TERRIBLE Customer Service Via Online Chat

My contract ended with o2 in April and I was too busy to make any changes, I had nemerous calls from o2 asking me to renew my contract which I said no as they didn'y offer me a better deal that I was on with my BB. On 18th Augst I went in to o2 shop ...

Resolved! Balance disappearing while abroad...

On Friday 13/9 I went to Slovenia and had a balance of ~£35 on my pay & go telephone.I know I have the travel bolton available as I have traveled before.As soon as I turned data roaming all my balance disappeared in one go!I checked texting the servi...

Resolved! Is it true that O2 are selling their mobile phone contracts to Sky or 3 next year?

Topic. Read a post on here the other day which said they were! In 8 months time I will be half way through my latest O2 contract, will I be able to get a PAC code and go to Vodafone? (The only major provider who still has UK call centres). *edited fo...

Resolved! Haven't received my refund as of yet...

On 5th September 2013, I got billed for £174 for cancelling my contract, I was still in the 7 day cooling period, so o2 realised they made a mistake after contacting them several times regarding this issue. On 6th September 2013, I completed the fina...

Resolved! iPhone 5 showing no service in Mali

I have just arrived in Mali from Afghanistan. My iPhone 5 is showing no service although in Afghanistan was working perfectly ok. Any help would be appreciated.

Resolved! Can you transfer a number before the contract is up?

Been with O2 for about 10 years, renewal is up in November and after discussing going onto a sim only contract as i do not need a phone, they are offering one at about £20 a month with unlim phone unlim text and 1 gig data AS AN UPGRADE.I can get unl...

Phone mast down

How many weeks months does it take to repair a phone mast in Kilmarnock when you have 200 engineers working on network issues?Come on the one affecting KA1 has been down for donkeys and as such is affecting my ability to use the internet. This is not...

Resolved! Is there a way to just add £10 credit to your phone without it going into a tafiff or bolt on?

For example, I occasionally use my o2 pay as you go when I am in areas of poor signal and in emergencies, however, whenever I top up, if I try to make a call ie, 0845, etc, it says I don't have enough credit and to top up.I may be being stupid here, ...

Resolved! Changing to PAYG when contract ends

How do I change my SIM to pay as you go when my contract ends? The people in the O2 shop told me to call up O2 but then the person on the phone told me I could just do it online. However, the only options online are for just changing the contract tar...

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