Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Chat, how to lose customers and disillusion people

Ok, a bit of background here, I've been an O2 customer since 1991 when it was Cellnet and Motorola 8500x brick phones. Now when we changed address 7 years ago reception at the new place has always been pretty bad and we've continually been fobbed off...

Resolved! Looking for a new smart phone

I have just brought a refurb. Galaxy Ace from O2 and after 6 days it is already telling me I have no internal memory left. I had to insert a 8GB SD card. I have only downloaded a couple of apps. and now after 4 text messages am being told my message ...

Resolved! O2 Refresh. Change of mind

I recently paid a fee of around 216 pound to fast track upgrade my phone.I then paid an extra 50 pound upfront to change my plan and phone to an iPhone5 for 32.00 a month. I was told i could change my mind within the next 7 days using the change of m...

Ongoing network issues

Dear O2 Community For 6 months or more, I have been facing network problems or lack of rather. I used to get signal in my area constantly, which is why I chose to stay with O2. I've been with O2 for as long as they have been O2. But slowly things are...

Resolved! Expensive iPod touch!!!!

I upgraded my phone on Sunday at carphone warehouse and was told that O2 are really efficient and my number will have probably transferred over by the time I got home. It's now been 3 days!!!! and I am still using my old phone. I went on that chat th...

Resolved! Contract expired. Still paying despite non use (abroad) How to cancel.

I had a 24 month contract and came travelling. Got phone unlocked so could use foreign sim but still effectively renting the phone (which I knew I'd have to when I left home- my choice). The contract officially ended in January, it's now September. H...

Data allowance abroad - 15 mb per day £1.99 how ludicrous

I am going to Spain for 5 days and I will be bound to buy a local sim card just because O2 have got no package for data bundle abroad!!! even 50 mb a day would have been decent but 15 mb for £1.99 isn't just not enough, it's a robbery too

Resolved! advice

Due to familiy bereavement I've almost used my monthly data and completely used my minutes in only 8 days - if I change my tarriff would be take effect now, be backdated or not start until next month?

Resolved! Order Status

What are the different order status's from O2? I bought a new smart phone with 4G package last week and was expecting delivery this Friday the 20th. However on Monday I received an email from O2 saying "You'll be pleased to know that your order is on...

Resolved! Pay Monthly replaced my Pay&go

Hi all I've had a Pay&Go account setup for years with a data bolt-on and automatic top up. I recently decided to also get a pay monthly contract. I went through the whole process, set up the details (using the same email address as my old Pay&Go acco...

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