Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I now have 2 mobile numbers shown on my account

Hi, I collected a new 5S from an O2 store yesterday, which had a new sim.I already have a 4S but I'm selling that to a friend. I've setup the new phone but I have a new number. I have had my existing number for 20 years (yes really!) and I don't want...

Resolved! How to get phone fixed/replaced under the insurance?

I apologise in advance because this is probably a stupid question but I took out insurance when I got my phone at o2 and now I need to contact the insurance people to fix my phone but I don't know how to do this. Can anyone please advise me on how to...

Resolved! Send and lend credit optionl

Hi just a query or possibly a great idea,I have 2 phones,One is used for work and the other is for family and friends.I was wonering;Is there an app or service where i could move credit from one of my sim card or accounts to my other sim? Maybe if my...

Resolved! Paying bill in full?

Hello there i have a few contracts out here and there. And all are used by me or family. I was wondering if there is a way to put the rest of the money needed for the rest of the contract period into an account or something and have it be taken out o...

Resolved! recently left o2

HI, I has a monthly phone with o2 for over 8 years and have recently left to another service provider. I transferred my number over no problems- however I am still receiving messages from 02 detailing my bolt on offers. I sucessfully tranferred my nu...

Resolved! Terrible Customer service trying to upgrade after contract finishes

Hi there, I've had an almost faultless service from o2 for around 6 years now on pay monthly. I currently have two phones with o2 on pay monthly (I work as a mobile developer so need multiple devices) and have always been happy with my service. Howev...

Resolved! Tracking order

I'm trying to trace my new order online and I can't find option, can anyone help?

Resolved! 300 mins = 5 hours?

I've a Pay Monthly £11 and calls for the month are 3 hours 13 mins so am wondering why I've been charged for calls within my tariff ?Unless I'm missing something?

Resolved! Changing tarrif

I really want to change my tarrif i currently get 500mb of internet each month. I am constantly adding extra data bolt ons each month. Its costing me a fortune.. so i need a lot off data in a new tarrif.. only prob is my contract dosnt end untill apr...

Resolved! Upgrade Problem

Hi just logged into MY O2 and it says I can upgrade check the upgrade store when I open that link I am told I am not yet able to upgrade anyone know if I can get around this on the web page or do I need to drag myself out of bed during the day time a...

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