Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! final bill

hey guysI have cancelled my contract 2 days ago and received my final bill today at £71.67 which is wrong!I have contacted o2 and after checking with her manager(s) lady said she put a request in to have my bill cancelled and that it takes 3 working ...

Resolved! Contract due to end

My contract is due to end, shortly. I currently get unlimited o2 to o2 minutes. I can choose o2 refresh, but refresh dosnt include these free minutes. If I wait until the contract is up and then choose another phone, will I still get these minutes. T...

Resolved! International Roaming

Hello. I need advise on how to activate international roaming on pay monthly contract. Am travelling to Asia. Thanks in advance.

Resolved! Block international and premium number calls from my monthly contract

Is it possible to ask customer service to block calls to international numbers and premium numbers? I could block international numbers on my t-mobile contract so wonder if something similar was possible for O2?

Resolved! contract cancellation

HiI have cancelled my contract yesterdayThe o2 store rang customer services for me and gave 30 days notice for meChecked myo2 app last night and my contract still appeared on there but now it's goneI can still send texts and use what's app etcWhen wi...

Resolved! Text Alerts

Call me sad if you like but I signed up for text alerts on my favourite football team, and I've not had any today. Is anyone else in the same boat? I can't find the place on the website to check I'm still subscribed, and the o2 advisor I spoke to see...

Resolved! upgrade

i have another mobile number that is due for a update and i want to know if i can get it now ??

Resolved! o2 app

i have recently rejoined o2, and using a 12 month sim only business acount deal,but the app does not seem to work for me?i wasnt suppled a username or password so i signed up with my email adress and it isnt linked even typing my number in too.also t...

Resolved! No 3G Connection in Leeds 9 for weeks - Appalling Customer Service

I've tweeted the O2 people about this and have received the reply that there is a faulty mast and that it is being worked on. I asked if there was an expected end date to the work and was told they don't know. Not acceptable. Any company providing a ...

Resolved! Calls to Jersey, Guernsey and Isle of Man, from 4th December

I have just received a message saying that, from 4th December, calls to Jersey, Guernsey and Isle of Man will be removed from my inclusive minutes. It doesn't mention whether texts will be affected. Does anyone know whether or not texts will still be...

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