Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Iphone 5s tariffs. Are there any non refresh?

I currently have an Iphone 4 on a £27 a month tariff which will run out shortly. I only need unlimited texts and maybe 100 minutes. Even data needs to be under 500mb. I was looking at upgrades to a 5s and there are only refresh tariffs available, and...

Resolved! Phone stolen but no insurance ...

Hi all - does anyone know what options there are if a new i-phone 5 which is only 6 months in to a 24 month contract has been nicked (but person in question doesn't think they have insurance)?! Any thoughts gratefully received. Thanks

Resolved! Pay as you go.....closing account

Hi, both my sons have pay as you go O2 sim cards in their phones which have been on auto top ups. They have both received new phones for Christmas as the new house we have moved into has very poor/no o2 reception whatsoever. I have cancelled the auto...

Resolved! O2 Chat Issue

I chatted to an O2 chat representative called Kim. I was after a pay monthly iPhone, she advised me that she will give me £50 credit and it will work as follows. I would opt for £12 line rental + £20 for the phone per month. The £50 would be applied ...

O2 telephone support hours over xmas and new year

http://www.o2.co.uk/contactus/christmas-hours

Resolved! O2 are overcharging me.

I ordered an iPhone 5S (13th December 2013) through a website called telpack which are a trading division of Carphone Warehouse. Received the phone yesterday (16th December 2013). But now it seems that O2 are charging me a monthly tariff of £32.00 wh...

Resolved! Degraded signal for months

Hello! Recently my auntie is unable to get a decent signal at her home address. Throughout most of the house she receives no signal at all, whilst leaving the phone in a window will gain 1 bar of signal intermittently. This is however no good for mak...

Resolved! payment query

I became a O2 customer by opting for O2 refresh pay monthly scheme for iPhone5.As per agreement, in case i wanted to get out of the contract, i was supposed to pay the outstanding phone payment plan and apply for disconnection. Also the air time usag...

Resolved! How to check phone insurance on line/

hi i have cracked my screen on phone and cant remember if i have renewed my insurance for it can you check on this site?

Poor service

I would like to share my poor service with you all. I will keep this brief. My "24 month contract" is not actually a 24 month contract, its "we will keep charging you until 30 days after you cancel" contract. I expect a 24 month contract to ... end a...

O2

Forum Posts