Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

IF YOU ARE BUYING A MOBILE PHONE READ CAREFULLY

I recently purchased 2 mobile phones on payg . both are faulty and after 7 calls to o2 i have been lied to as i tried to return the phones, but o2 won't forward me the returns address. they made me top up both phones , i spent 5 hours on the phone sp...

Resolved! Check Operator Services

I am on Pay & Go Mobile. Its always been ok. I want to top up my credit via voucher. When i ring 4444 all i get is an on screen message saying 'Check Operator Services'. Is this resolved via O2, or by using my phone, allthough i tried that & cant fin...

Resolved! credit check, address problem

I am going to get an O2 contract through the Carphone Warehouse. But they said I have not passed the credit check from O2 because my address is missing in the O2 system. Called the CW, they said they cannot do anything because it is the O2 system. Ca...

Resolved! Pay as you go - regular top ups required?

Hi, I recently was in the UK for 5weeks and purchased the O2 Pay as you go with Unlimited tariff. Now that I am back in my home country, how do i keep the O2 no. that i had valid for my next use? How do I ensure that the same O2 no. I had can be used...

Resolved! A little confused!!!! please help!

I currently have a 12 month simplicity contract which is due to end in march. The phone wasnt included in a deal, I bought it from somewhere different a year earlier so they had just sent me the sim.Last night I upgraded my account to 02 refresh and ...

Resolved! Reducing tarriff

Hello! I am around 12 months into a 24 month contract and after doing some research online, It looks as though after 9 months you can reduce your tarriff by £5 per month. Can someone confirm this please? Struggling with my first home with a baby on t...

Resolved! monthly to pay&go

im changeing from monthly to pay&go i dont know what im suppose to do to keep my number do i activate the Pay & go topup and then go and change number and do i wait till the monthly is turned off before i do anything, i have a date for change of the ...

Resolved! Really wish I hadn't renewed my contract.

I knew there would be hidden charges but £29! How can you charge £12.99 insurance. When all the other mobile insurance sites charge an average of £6.99 top line. Also what is this £14.99 ? Oh plus VAT. I really thought I was getting a good deal. Afte...

Calling through to 02..

The longest I usually wait to get through to an "agent" was 10 minutes.. I have now been on hold for well over an hour now and I have yet to speak to an "agent".. Since when did 02 become to poor with this? Thinking of cancelling my 02 contract now b...

Resolved! Unable to upgrade my phone. Should I just cancel?

Hey, About a month ago my current mobile phone (HTC One X) died on me and I have been unable to use it ever since. Anyway, seeing as I was due an upgrade on the 16th December I decided to just wait without a phone for a few weeks and upgrade online. ...

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