Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Move from PAYG to Pay Monthly

What happens if you move from O2 PAYG to O2 Pay Monthly?What needs to be done (apart from getting a new sim)?I would want to keep my old number.Also, what happens to my PAYG credit? I have almost £30 in credit - would I have to use that up before I s...

Resolved! Email Bills

My email has recently been hacked how can I change my email on my o2 account so my Bills come to my new address?

Not impressed - no free gift!

I took the long, difficult effort of waiting on the phone for 45 minutes to try and upgrade my phone, to which I hung up, and tried the "chat now" function. All is good, as I ordered the nokia 820, on a good contract, BUT I was told that I would get ...

O2 contact numbers in my list

I have Deleted, I changed from for example ">CustmrSvr" to "z>CustmrSvr" to move them to the bottom of my contact list, yet if I Delete or change to move them they are soon back at the TOP of my contact list, this is realy bugging me that I have to s...

Resolved! Galaxy S5 pre order upgrade deal offer phone call........

i got a call last Wednesday 2nd April from o2 asking me did i want to do pre order upgrade deal on a Galaxy S5. I have had an S4 since last July. They offered me £170 on recycle for my S4 (i know its worth more to stick it on gumtree etc), but also o...

Resolved! Sony Xperia Z1 On 4g

Hello guys I got my new Sony Xperia Z1 and just started setting it up but when I bought it simfree pay as u go yesterday they said it's got 4g but when I check the options it only shows gsm mode or wcdma how comes it don't show lte or 4g ?....any ide...

Resolved! Internet browsing/download false charges

I want you to investigate this I want you contact Window App Store with the enclose reference. I want you either stop the payment of 1.49p or credit me for a app that I have never recieved I want you to see the purchase history where there is no reco...

Resolved! internet access

Hello. Please can you help me. I can access the internet, facebook etc at home via wifi connection but I cannot outside the home. I recently put a basic web bolt on assuming I would get the internet access outside of home but it didnt let me access a...

o2 Live Chat - Constant liars

Hi, I have just recently had my phone disconnected, i had been behind on a payment, with this new o2 refresh the bills come out in 2 parts now, i was unable to pay my phone plan for 2 months but made an o2 agent aware of the situation on live chat co...

Resolved! used all my allowance on bolt on want to buy more data

help to buy more data used all my allowance on bolt on how do i do this

O2

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