Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calling from usa

I have tried calling O2 on +447860980202 and the call fails every time -is there a different number from USA?

Trying to make a payment to my device plan

Trying to make a payment off my device plan but keeps allocating it to my other sim card which is under a completely different log in so have no idea why it keeps switching to that account

Resolved! Missed delivery of upgrade

Hi i have missed new phone delivery yesterday and the tracking says phone being sent back to O2.how do i arrange a delivery?

O2 account reactivated on credit report - no reply from O2

Reference number: CRF-A003816 On the 15th of April I had an alert on my credit report that my o2 account has been reactivated. I left o2 a few months prior. I called customer services on the 13th of May and was told I'd get a call back within 3 days....

Resolved! Free Headphones

Hello, I Changed my contract last week to an Iphone 15 Pro max, One of the offers that was included was £1 for beats wireless headphones, However i havent received any type of code or notification to say i can claim these, Does anyone know how long t...

My order

I've ordered a new iPhone 15 but nothing is showing on my 02

NOW CLOSED - 🚀£20 Voucher Reward With The Priority Beta App Testing Adventure🚀

**Sorry the testing opportunity window has now closed** Hey everyone! Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta testing group for the Priority app. The goal is to help us find any issues and...

Resolved! Cancellation

I am looking to cancel my O2 contract before it renews

Resolved! Phone charges

I have been charged for receiving phone calls whilst in Turkey. I make a point of not answering calls whilst abroad and my call log shows them as missed calls so is it right that I should be charged for them? Surely a call should only be classed as b...

Resolved! International Bolt On

I pay monthly and have the International Bolt On. I also have a £10 spend limit. Recently I made a call to one of the Channel Islands (Jersey) and completely used up my spend limit in a matter of minutes. Are the Channel Islands not included as part ...

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