Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 3G coverage

My service still keeps dropping out and I have two iphones side by side both on O2, one has full signal the other keeps dropping out. Really annoyed as I've just paid £260 to buy my contract out so I could upgrade to iPhone 5 plus £199 for the phone ...

Resolved! Pac Reversal?

I just joined O2 on the 5th of July using a pac code to transfer my number over. I get terrible connection at work so I decided to cancel. I spoke to customer services yesterday about this and told them I wanted to keep my number. I got a voicemail t...

Can no longer SEND or REPLY to email via O2 network

As I assume many people here do - I use my smartphone (iPhone) to have email function when away from my home broadband connection - has worked perfectly well for years. It seems something significant has occurred in recent days/weeks and O2 seems to ...

Resolved! New contract price - written notification difference.

Hi guys, I know this is a customer based forum but thought I'd throw it up anyway as I don't really want to ring CS unless I have to. Called into an O2 shop two weeks ago. Changed my SIM only contract to a 4G 12 month SIM only @ £11pm (+RPI annual Ap...

Resolved! O2 WiFi problem

Hello,I have got a problem connecting to any o2 WiFi.My phone connects fine, I have an IP address assigned but when I try surfing it doesn't work.If I use the browser, for any website I try to see, it goes again on the WiFi homepage.I found another p...

Resolved! Rewards

July 2014. Just changed my phone, received text to save or claim rewards. so tried to text 50202 as instructed and as used to do, received warning that the cost of the text would be deducted from my balance. is this new or have I always been charged ...

Resolved! PAC Code O2 to O2...

I'm trying to pre-order the Lumia 930 from CPW and they said my details were not showing up for my O2 upgrade. They're suggesting that my address or some details I'm giving do not match what's against my O2 account...but as far as I'm aware everythin...

Resolved! Reading texts on an O2 Pocket Hotspot

I have an MF60 O2 Pocket Hotspot and its display shows the symbol 'You have a text message'.If I go to http://o2.mobilewifi/login.asp I can see the number 5 alongside the symbol but how do I read these 5 messages? I have installed Connection Manager ...

Resolved! Lost phone abroad - round and round O2

How on earth do you ever get to speak with a person at O2 or Telefonica about a lost phone to try and track it down? I have a personal phone on a O2 Simplicity 300 12M 300MB Monthly contract I took out in Milton Keynes earlier this year. They tell me...

Resolved! Texting to Just Giving - 70070

I am organising a fund raiser for local church using Just Giving. I note texts to their number, 70070, on my monthly contract say ”This text may be chargeable” or something like that. Are texts to 700nn numbers on monthly contracts charged and at wha...

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