Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

https://www.ukmail.com/manage-my-delivery/manage-my-delivery

Hello !! If anyone has problems with tracking a new phone as i have recently - please find in subject line the website address to track it direct with UKMAIL Thanks Martin_hannah

Hello, newbie here

Hi everyone, I am so excited to be joining O2!I've been a customer with my previous provider (sorry I'm not sure if I can name them here?) for over 10 years and sadly the past two years have been a nightmare with them. They did not care to be honest ...

Resolved! direct debit mandates

Can anyone explain why I have 2 direct debit mandates? I took out an s5 2 weeks ago and the first bill is due tomorro. Just went onto my bank there and two payments are due out. Would this be one for device plan and one for calls etc? Bit worried as ...

Cancel within the cooling off period if you can--I wish I had

After several contented years with Orange, I switched to O2 to save a couple of pounds a month. What a mistake! Their data service is so useless that the Internet might as well not have been invented. When I called customer service to complain they g...

Cant upgrade on line

I am almost through the proceedure of upgrade but when I click on "finish upgrade" nothing happens, when I try to re-order I am directed back to "finish upgrade" I have spent hours talking to O2 people but still nothing has changed.Is the only way to...

PAC transfer issues

My number was due to be ported this morning but nothing has happened.Rang customer services who say there was an error and it was affecting all networks.Does anyone know is this is true? They started the transfer at 11am but it didn't work.Any insigh...

Resolved! cancellation

how do I cancel my o2 pay monthly account

What do you miss out on - sim only over contract

I am looking to save money, but also get the iPhone 6 I have been on contacts with my past phones, but am looking now at sim only/payg. What, if anything do you lose by doing this over paying a contract. Do you get Visual Voicemail still. As I cant g...

NHS DISCOUNT

I am an NHS employee and I learnt I could get discount on my bill. How do I get this done? I've spoken to customer service who then told me to come to this site. Any help?

Delivery of new phone

My phone was scheduled to be delivered yesterday (01/10/014) UKMail seem to have decided not to bother. Called O2 yesterday and was told it's a problem they are seeing a lot, but my phone should be delivered today. Tracking my order through UKMail we...

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