Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Confirmation email

I have ordered an iphone a few hours ago and recieved the contracts document email but i havent recieved the confirmation email. Is this due to me only just opening my account when getting the phone? I selected the click and collect option so does th...

O2 now credit checking for upgrades?

I went to upgrade my phone last night everything went as I normally does until I had a message saying "We need to process your application this could take up to 24 hours" I also had an email saying the same thing. I thought this was an error so went ...

Txt messages

My txt messages are sending twice. Can’t see it my end.

Resolved! VAT billing

How can I obtain a VAT invoice?

Resolved! Add Insurance

I just upgraded my phone and it wouldn't let me add insurance. How can i add?

Resolved! Login

The phone number to verify my account is the wrong number

Resolved! Data problem in DE13 8 area on multiple devices

I've been having trouble with data in the Barton-Under-needwood area in Staffordshire. I often get a strong Edge signal showing but no actual data is working. I've downloaded the My Network app and reported the problem a few weeks ago but heard nothi...

data

My internet is always down and there is never any signal

Resolved! Can't access my account

Hi, I'm trying to access my account but each time I try to log in I get a message i will be texted a code, unfortunately I can't receive this as the number associated to the account is for a tablet which we lost a while ago. I've updated the mobile n...

Resolved! tarriff

I recently received this Text Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £26.64*, this excludes any current discounts you may have.You can choose to stay on t...

O2

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