Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Horrendous no data

Horrendous experience. Been a customer for 10 years and all of a sudden I have no data. My entire company has an account with O2. As owner and proprietor of the company I have been a loyal customer.4 weeks ago I got a message telling me I had used up...

Resolved! Data charges, even though I don't use it???

I am being charged daily for data/ internet browsing. I finally(after 3 hours) got in touch with o2 and was told I am on a "legacy???" contract and charges are made on a daily basis. How can this be right??I have tried "Live chat" for 3 days but it k...

Resolved! Direct debit set up without my knowlege!

Hi all,Thought I should let you all know, when I upgraded my phone, o2 set up a direct debit without telling me!I have always paid via card after being billed for calls I didn't make by One2one (tmobile) some 15years ago.I just called o2 to actully s...

Resolved! keep my existing number

I have signed up to keep my existing number from giffgaff to my new O2 simplicity sim card. How long will it take to transfer and how will I know when it has transferred?

Resolved! Change from PAYG to pay monthly and keep number

I am changing from a Pay as you go O2 to Pay Monthly SIM only tariff on my iPhone, have received the new SIM with a new number. I wish to keep the old number and get the large balance from the PAYG transferred to my new monthly account.I texted to ge...

Resolved! Sim swap after lost phone

My phone was lost/stolen so I bought a new one from ebay, I told o2 so they blocked my number so noone could use it. They sent me a new sim card out with the same number, so I put the new sim in the new phone but its says there is no sim. Apparently ...

No comformation email?

I ordered my phone yesterday afternoon for next day delivery, had the 02 refresh email but no comformation email?What time are phones delivered up till, as it's meant to be today but its 3 now and ive had no dispatched email!thanksMegan

Resolved! Refresh - Once phone is paid off

Sorry if this has been covered but im still not that clear. Once the phone part has been paid off, do I still have to pay the same line rental for 24 months or am I free to cancel/downgrade? Just trying to work out what is best for me as I will be ab...

Resolved! Sim card pin

Hello - does anyone know - how to put a pin number lock for the sim card on pay monthly contracts - phone user guide says to contact customer service but is there a default sim card number - then can change later- any help - would be great Thanks Mar...

Resolved! A few questions....

Hi everyone!I am sure this will be the first of many posts picking your brains!To recap I'm a new O2 customer and I have switched from over four years of iPhone use to android with the Sony Z3 compact handset which I received last night. My questions...

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