Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Used all my data this month!

Since I came back to O2 from Vodafone, and started using an iPhone 5S, I have regularly only used about 50 to 60% of my data allowance of 2gb every month.... This month I had used it all way too early and then today the 500mb bolt-on had been eaten u...

Resolved! Bring old number to O2

Hi If I want to bring my old number to O2 then one of the option is to call customer service and give them my pac. what is port authoriation code. My question is whether this request of port authoristation can be do online. Is there any tools where c...

Resolved! Service

still cannot get signal after 24 hrs even though you say the system is working perfectly Bn2

Early upgrade

Hi guys. I have 220 left on my O2 account and I am wondering if anybody has managed to haggle with O2 so as to get a new handset and contract by paying a reduced final payment on their. Im my case I am trying to avoid paying the total of £220Thanks

Resolved! Giving a months notice on my contract

My date for a months notice was yesterday , no live chat and no one answering the phones says 1 hour wait. Sent a text saying about ending my contract etc still,no,reply how do you get through ?

Resolved! Is my tariff a 4G one?

Sorry if this is a silly question, I'm halfway through an O2 unlimited 24 month contract. Is this a 4G contract? I thought it was but where I work ( south Derby area) is now in a 4G area but I'm not getting 4G showing on my HTC one M7. Of its not, ca...

Resolved! Travel data app

I have just discovered from my latest bill that I am paying 1.66 per day for this App which I do not use and do not recall buying. Please firstly cancel the App and stop charging me from now on and secondly provide me with documentary proof that I pu...

Paid O2 refresh fee, still being billed on old Tariff

Hi, On 22 Sept I paid the Refresh fee to upgrade to an Iphone 6 and change contract. I was under the impression this Refresh fee would be paying of the remainder of my old contract minus the one remaining bill I had left. I then paid my remaining bil...

Resolved! New Phone Delivery And order tracking

I orderd a new phone on a pay monthly contract last monday i was told it would be deliverd first thing wed but no phone has arived i was given a number to track my order with but apparently you need to know your new number (witch i beleve was suppose...

paying for my iPhone and upgrading my account

Spoke in detail to a Ami today. All details are on my account. Need to just pay for myiphone upfront cost £199 and confirm my monthly package before 10pm tonight as want phone tomorrow. I was told by Ami it would be easy to do on line but have been t...

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