Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Locating my phone

Here's a question. I've got a few phones on contract with O2, all in my name. Suppose I misplaced one of them, do o2 offer any service that would help me locate the phone or see it's location on a map? I visit several offices a day and rather than ha...

Resolved! Receiving voice mail abroad

You can incur very high charges abroad simply if someone leaves a voice mail that you know nothing about. o2 needs to highlight this as a warning and leave the clear instructions that to turn off voicemail dial 1760 and to re-activate 1750. Better st...

STILL waiting for iPad

Hi, almost three weeks ago, I was cold-called by an 02 agent trying to sell me an iPad. The deal offered sounded decent so I decided to go for it - but what follows is a very disappointing tale of customer service. After a problem with the first orde...

Resolved! Early upgrade

I am currently on O2 pay monthly contract (2 years). I know about O2 refresh which allows me to upgrade whenever I want by paying off my device plan.I want to know is it not possible to upgrade after 12 months anymore, because I upgraded 2 times befo...

Resolved! UPGRADE

Have upgraded as 2yr contract finished. Have kept phone and went for sim only with my usual bolt ons. Have received new nano sim,but doe's not fit phone ,as it is galaxy S2 GT_19100 John M

Resolved! About discount on monthly contract

I am currently working in sainsbury's. Is there any discount for sainsbury employee & how much ? And what's the procedure ?

Resolved! Upgrade text

Hi guys will try and keep this short Sent off my 5s to o2 recycle and got the money to upgrade to the iphone 6 but i have no phone to receive the upgrade text code and o2 online live chat say without that text i cant upgrade over the phone or online ...

Resolved! Discount

i have sent my open code and I got a text back saying the discount has been added but when I go onto the O2 app the discount is not showing

iPhone 4s Mobile data problem

Hi I am havin trouble with my iPhone 4s mobile data. I bought some additional data and now all of a sudden my data will not work and I cannot access the internet whilst ut and about. I have tried resetting everything and also I tried to change the ap...

Worst service ever!!

Yesterday I decided to go from pay monthly to PAYG, the lady on the other end of the phone made it sound all very simple. She said to expect my new O2 Sim card in the post today and said that everything would be swapped over as soon as the Sim card h...

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