Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged for roaming data even with roaming turned off

I was in the USA last month and got a text to say my roaming data had been capped at £40, I had turned off roaming on my new iPhone 5s before I travelled so I am curious how my new phone managed to download 40Mb of data over the network?

Resolved! I did not want big bundle as I am already using favourite place & have bt broadband!!!!!!!!!!!!!!!?

I bought a new phone with compulsory £10 top up. O2 then took £10 and gave me a big bundle. Not helpful as I already have P&G favourite place and unlimited Broadband wi BT. Why can I not speak to an advisor? really P*****D off.

Resolved! i need to change my name on my account

iv got married and i need to change my name on my account

Resolved! Not Getting Voicemails Whilst On Wifi

I don't know if this is in the right section as I don't know if it is a pay monthly issue or an Apple issue.Basically, if I am using wifi (and my mobile data is turned off), then 9 times out of 10 I won't receive any voicmails. Even when I go on to t...

Resolved! Transfer number while abroad

I'm currently abroad and my pay monthly contract is due to finish. I decided before I left the UK that I would wait until the end date, then cancel, but transfer my number to pay as you go so I can still use it when I'm back in the UK.Both in the O2 ...

Resolved! 4g - Making Calls - Do they work?

I used to be on O2 Simplicity but switched to EE for 4G. However EE4G is great for data but pretty naff for making calls. I get so many complaints these days because my phone won't pick up calls even with full bars. It's the EE network and finally fl...

Resolved! I get 50 free minutes a month on my package. Where can I find out how many I have used so far?

How do you find how many free minutes you have left?

Resolved! text message sent to overseas number charged 3 times

Hello, Just checked my O2 bill online and it shows that I have been charged 3 times for a single text message which I sent from the UK to a number abroad. Has anyone had a similar problem?Thanks.

Resolved! Recent charges

how do I view my recent charges (i.e. date, calls, texts made since my last bill)

Resolved! unknown charge

An extra charge has appeared on my bill this month but doesn't say what it is. How do I find out what it is?

O2

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