Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

big fat rant: appalling customer service and a HUGE bill

I'd like to start by saying that I'm aware my calls and bill is my responsibility. Having said that, why do 02 charge such exorbitant fee's for specific countries like Australia & South Africa?I recently had a death in the family and made calls to fa...

Resolved! Swapping Tariffs

I currently have an iPhone 5 with 2GB data, unlimited texts and calls and pay £38.00 per month. I want to purchase a new iPhone 6 with 5GB data and pay £48.00 per month BUT, I have a really good number that I have had for years so I want to put my cu...

Resolved! Contacting O2

My O2 phone has been cut off cod I haven't paid my bill (stupid I know) but as I don't have a landline I now cannot contact to pay. I've tried calling form another mobile TESCO network and can't get through

Resolved! can I pay more on my device bill?

Can I pay more on my device bill? So if my device bill was £20 and say one month I could pay £40 and then another month I could pay £60, could I just ring up and do that or can I not?I would really like to pay it off as quickly as I can.

siri equivalent on 635

I have a 635 open from Carphone warehouse and on o2 sim only how do I get windows version cortana???

Ordered phone and told three different things regarding delivery

Hi all. Ordered a phone this morning and still not had a email with expected delivery date. I've was told it'd be here and then it was out of stock and now they don't know when it'll be delivered. So am I expected too wait in, in the hope it might be...

Online Help Transcript - Terrible Product Knowledge

I made the mistake this morning of using the online help. Something really needs to be done about the standard of "customer service". All I wanted was an answer to a simple question, can I use my refresh upgrade to get a tablet? They don't seem to ha...

Resolved! Changing name

I am trying to update my account into my married name. I found a form online to complete and sent this off with a copy of my marriage certificate to the email address provided - 'BusinessTOO@o2.com' - but received an undeliverable reply. Are you able...

Have I been accepted?

I applied for a long phone this evening (8pm) ive had about 7 emails, "welcome to O2" "my consumer credit agreement" my order details,my legal document etc etc,ive had nothing to say if it's being delivered or im not accepted!

Resolved! Texts arent being received

Im texting my partner who is on EE and im with o2 but she isnt receiving my texts until after a few hours or not at all. But i receive hers fine, would that be a problem her end or mine?

O2

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