Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor advice, wasted time and money.

On Friday I went to the local o2 shop with a view of changing my old Pay as you Go Nokia phone for a new mobile, I chose the Samsung Galaxy III mini. I liked the size of the phone and the features however, the main use of the phone for me would be fo...

Resolved! How do I get my number & balance back?

Hi,I have not used my O2 pay as you go sim card for more than 6 months and I think it become inactive as when I turn it on the sim card registration gets failed.How can i get my number back and the balance I had on it as the balance is still displayi...

Resolved! Mis-sold Contract

I'm looking for abit advice on the following;Just before Christmas i was due an upgrade. So when i received a phone call stating "I can see your due an upgrade" i assumed it was O2. being tricked accepted this new upgrade(by phone only) but when some...

Resolved! What the f......O2

I signed up on a deal for 13£ a month, yet you're charging me £15? Wtf? And of course when I try to get a breakdown of charges it's not available. You make Three look like Gods! What was I thinking switching... Are three buying you out? One hopes so,...

Billing

I rang up 02 about ten minutes ago to pay an outstanding bill, said thankyou for payment and would send me a receipt. yet when I check online it says outstanding balance and phone hasn't come back on. Help

Hacked account used to purchase iPhone

I did not get the phishing email that is going around, yet someone has been able to access my O2 account change my email address to one they have set up and order a new iPhone 6 on contract to a different postal address to the one already on my accou...

O2 keep fobbing me off over premium scam

Three phone calls to O2 over the last 3 days regarding premium rateText messages I have received without subscribing.The rather unhelpful call center is about as much use as a kick in the face saying I'm going to call you back sir and never calling b...

Resolved! leave simplicity for ordinary pay n go

how do I stop simplicity tariff aand go back to ordinary pay n go top up as I dont use all of my text and calls during one month so I'm wasting money:smileyhappy:

Resolved! Downgrade Tariff question

Hi, I'm wondering if it's possible to lower your tariff? I signed up to a 24 month contract for £48 per month. However, I'm finding I don't use a lot of the benefits that come with this tariff. So I'm paying far more than I need to and obviously I'd ...

Resolved! SIM taking over 24 hours to activate

I ordered a SIM from O2 online which got lost in the post, and I'd already been charged for the contract. I explained this to my local O2 store and they deactivated the lost SIM and did a SIM Swap to a brand new SIM. This SIM has not yet activated an...

O2

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