Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

CPW deal

Hi. if i took a contract from CPW on the o2 network, would i be able to do it as an upgrade and transfer my number or would it be a completely new contract with a new number. Sorry if it's a silly question. I can never quite get my head around o2 con...

Resolved! O2 stole money from my bank account

I received a text from my bank today to say they were putting me on an informal overdraft as I am overdrawn in my account. Looked at my bank account and O2 have taken £157.81 from it, which now means I can't draw any money out of my account until eit...

Resolved! Account number

Where on MyO2 do I find my actual account number? Thanks, Maria

Resolved! Free data bolt on

Hello all, this is my first post on the forum. I have, this month started a new contract on o2 via Carphone warehouse - o2 500 24M 500MB 4G with a Blackberry Passport. My question is this, on the Allowances page of my o2, it shows my current tariff o...

Resolved! Service in Cornwall

I have recently opted for an O2 system but find there is no service in Fowey and no explanation in fact nothing to indicate that the service is going to be available. Is there going to be a service or should I change network. Views appreciated

29p for a smiley ? I'd rather frown

Same subject again, charges outside normal allowance.When I queried charges for messages I had not sent using the online chat facility with an 02 advisor, was told that if a smiley is sent it's classed as MMS message and costs 29p !My hairdresser has...

Resolved! messages

I have just started my contract ( 2days ago) and i send a couple of messages to family letting them know my new number and included a smiley in the message. Today i checked my o2 app and found i had been charged 33pence for each message. But i have u...

4g in India

HiCan anyone help. Im going to india shortly and last time i went my 4g wouldnt work,What do i need to do or is the 4g not very good over there.Thanks

Resolved! Cancel my contract

I was 13 months in to a 24 month contract and I broke my phone (with no insurance). The contract was under my Grandmother's name and she paid off the outstanding amount owed for the handset (£250) and believed that, that contract was now over. I have...

Resolved! Data allowance still does not seem to reset properly

I'm abroad at the moment, and coincidentally my allowance is supposed to reset whilst I'm outside the UK once again (my billing date is on the 14th). I'm using a local sim+TuGo combi, so I've took the O2 sim out of the phone before jetting off. I hav...

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