Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! UK Shared Data

Earlier this week I successfully signed up to a Shared Data plan: One Pay Monthly Refresh contract is the "leader" with 5Gb data allowance sharing with two "member" Pay Monthly Simplicity contracts. A new page has appeared in My O2 which shows in a n...

Resolved! How do I complain about Live Chat?

Hi, Today I had an increddibly bad experience with o2's Live Chat and I'd like to complain - how do I go about it? Is there a particular email I can contact? For anyone interested in how the conversation went: Welcome to O2. Someone will be with you ...

Resolved! Sheisty sales tactics - Aerial Mobile

Beware this company! I have my O2 account preferences set for no marketing calls by phone. I was called today (number withheld) by someone claiming to be from Aerial (sp?) Mobile "On behalf of O2". He told me that my Simplicity contract had "expired"...

Being charged for emoticons (smiley faces) as MMS/picture messages

I have had a good look through the forum but can not see anything like this problem.A friend of mine had a large bill come through this month and contacted 02 customer service.Basically she was told her bill was so high because she had used above and...

Resolved! Extra free credit for topping up

Hi, I just topped up my SIM for the first time with £10 and it said I would get £10 extra credit if I topped up before 18/3/15. My balance is still only £10 though? Can anyone please let me know when this will update to £20?Thanks

Resolved! unable to top up and unable to contact o2

How to contact o2.

Resolved! payments and billings

Hello, I have just paid off my balance due which was something like £29 via the phone, but yet it still says balance due £29 anyone know when it will update to say I have paid?

Resolved! Are all 3g masts 4g aswell?

Talking about areas with 4g signal obviously. Reason i ask is we have 2 masts in the town i work in. One is on our building so get full bar 3g signal, but only 2 bar 4g signal. Seems the other mast in town carries 4g as the closer to that you go the ...

Resolved! Linking three accounts together

I have three accounts and and trying to link them altogether so I can see all three mobiles when sign in. Because I use the same email address for all three mobiles it won't let me link them. Anyone have the same problem?

Account access

It appears I have an old account and created a new one. `both accounts have been merged by O2. However, depsite only having the sme mobile number forsome 20 years now, the O2 system tells me there is no record of my mobile on ANY account wih O2! Any ...

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