Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! View total monthly call time

Hi there, I'm on a pay monthly tarif. My contract has expired and I'm looking at my options. I'd like to know how many minutes I've been using but this doesn't seems to be shown on my bills. The duration of individual calls is shown but not the total...

Charges for a call I didn't make

Hi All. After some advice. I have an O2 contract for my sons phone. Last week he told me that he was unable to make calls / get 3G, 4G. I called O2 and was told that there had been a block put on the phone because a four and a half hour call had been...

Transferring a mobile number from another network

Hi I've been trying to transfer my vodafone mobile number to my new o2 sim. I've got my PAC code from vodafone and i've filled out the keep my number form twice now and heard nothing back from o2, not even an acknowledgement email...Its been 4 days n...

Resolved! Account issues - reassurances.

My household had 3 refresh accounts at one point. I wanted to reduce these to 1 account. One handset was returned within the cooling off period, with the accompanying sim/air time unused. The return was confirmed as received and the account closed. R...

Resolved! changing o2 monthly contract to different o2 monthly contract

Hi, I am currently on simple tariff and phone and deal i want through carphone warehouse is only available on new o2 contracts. I keep getting different answers if i will be able to transfer my number over once i have the phone, but o2 chat and anoth...

Resolved! Wrong name on direct debit

Bought a contract yesterday and just checked "My O2" but the Direct Debit is showing the wrong name - it should be coming out of a business account but shows my personal name, will this affect payment?

Resolved! Idiots

I am absolutely furious! I've been on a tariff with O2 for many years. The associated mobile number is the number everyone has for me. I asked O2, after a lengthy process, to make a simple swap for me. To change my EXISTING pay monthly contract to PA...

Resolved! Free sim with PAYG ?

My galaxy y went kaput and it has a mini sim and I've just bought a new sim free Samsung Core prime and I need a micro sim. (oops!)How do I order a micro sim on- line so I can transfer the data. I'm with O2 PAYG and I top up £10 and get free text and...

Resolved! Porting number between numbers on same account

I currently have a month by month sim only contract, I want to upgrade but the best deals are for new contracts and I want to stick with o2. Carphonewarehouse said I can take out a new contract and then switch my existing number to the new contract a...

Resolved! Question about roaming

i have a query about roaming. i go to Germany twice a year due to parents working within Nato bases. my iphone picks up o2 Germany. i have a wifi query because on the military base the wifi is rubbish and some areas there's no wifi except McDonalds o...

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