Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SMS Marketing Harassment

I am having an issue with O2 sending me text messages for marketing purposes, despite me telling them repeatedly I don't wish to get these. I've replied STOP to 2220 more than once and also been on direct chat with O2 staff. They tell me all marketin...

Resolved! Family Bolton impossible to have it removed

I have been trying since September to have the, added in error by a chat agent, bolton removed. Spoke and chatted to numerous agents to be told: it will be remved at midnight, it is with the tech team, it is on a different platform so it will take ti...

Resolved! AM I ON O2 REFRESH

Hi there,I'm a pay monthly customer with o2 and have recently lost my phone. I want to pay off my remaining device plan and upgrade, but am unsure if I'll have to keep paying my other contract off for the remaining months. If i was on o2 refresh I un...

Resolved! I lost my sim please unlock this number

Dear sir i lost my sim.sim o2 number is ****. please lock this sim.i already chat online but i am unable to verify this my sim number as this number is pay & go sim number.they asked me the last two number i called by using this number.i i gave this ...

Resolved! new iphone delivered by who?

Hi, Got my tracking info but the o2 website oredr tracking dosnt seem to want to load. Anyone know who will be delievering it so i can check on the parcel peoples own website? thanks

Resolved! Quick Question: Refresh

Snooping around on these forms and it appears if you pay off your handset you can cancel the airtime with 30 days notice. Now I assumed 02 only waved the remaining airtime if you upgraded. (ie bought a new handset on loan) Could someone confirm eithe...

Resolved! 02 messages about no credit

I keep getting messages from 02 saying im out of credit and need to top up. How do i stop these messages

Resolved! No roaming in Rwanda

I have just been working in Rwanda for a few days. Roaming is not working there. I was in Tanzania before and Kenya afterwards, where it worked fine. My phone also registered on networks in Burindi and DRC whilst I was travelling around Rwanda. Shoul...

Time length to talk to customer services

What customer services, 3/4 of an hour waiting so far for an advisor to answer, quite happy to take the montly payment, what about an adequate service for it, should be 5 minutes max to answer a call.

Resolved! Phone Barred and Wrong Bill Date

Hi, Can't seem to get an agent on the live chat so I figured I'd put this here seeing as my phones currently useless. Changed my billing date to the end of the month in October and informed a member of your service team I would be paying my outstandi...

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