Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 252370 Views
  • 2 replies
  • 2 kudos

Resolved! PAYG

NOT HAPPY WITH CURRENT TARIFF DOES NOT MEET MY NEEDS ARE THERE ANY OTHER OPTIONS ON PAYG?

Anonymous by Not applicable
  • 3443 Views
  • 9 replies
  • 0 kudos

Upgrade payments not processing with any cards

Hi, I'm trying to complete an upgrade and it involves a payment. I tried with three different cards yesterday (one debit, two credit - all visa) and in every case was told the payment did not go through. Then I have a text telling me O2 would hate me...

Anonymous by Not applicable
  • 4361 Views
  • 19 replies
  • 0 kudos

Resolved! Shocking service

Paid for my friends and family bolt on, on 25th March, o2 took the money, but the bolt on isnt working, I,ve had the bolt on for years, just rang o2, and both operator and manager were foreign, and said they,ll need to look into it and it will take o...

heatherp6 by Level 1: Joiner
  • 4066 Views
  • 21 replies
  • 0 kudos

Resolved! Texting a non-UK number abroad

So i'm trying to text a number in Ghana (non-UK number) and it charges me approx. 17p per text. Obviously total cost is tallying up, so i was wondering if anyone knows a bolt-on i could use to cover my texts abroad?To clarify, im a pay monthly custom...

Anonymous by Not applicable
  • 2737 Views
  • 6 replies
  • 0 kudos

Resolved! My O2 not reflecting new tariff after refresh upgrade

Good Morning!! After upgrading my phone yesterday from a 3GB to a 30GB tariff (both on Refresh), I expected the new tariff to take effect immediately. (i.e. once the new sim transfer had completed.) However, this is not showing when I log in to MY O2...

O2 Tariff.png O2 Tarriff.png

Resolved! Overpaying contract

Hi guys, I had began a new contract on the 7th December 2014 and when I had agreed to it I was told that I would be receiving student discount and at the store the guru told me she would activate it and that my bill would be reduced.However after mon...

Anonymous by Not applicable
  • 3381 Views
  • 16 replies
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Resolved! Keeping my number without topping up?

My plan with O2 now is pay & go and I'm currently out of the UK - will I still be able to keep my number if I stop topping up? Is there an "expiry date" or will there ever be an expiry for a pay & go sim?Thanks!

Anonymous by Not applicable
  • 2280 Views
  • 2 replies
  • 0 kudos

Should allowance data carry over?

I know this happens now with Bolt On data, and i believe another network allows allowance data to role over (although dont quote me on that), but do you think O2 should let you roll over data for at least the following month? I have a 2GB data packag...

paulbacon by Level 7: Part Timer
  • 3477 Views
  • 9 replies
  • 0 kudos

Resolved! Texting & Calling a number within that country

Hi all,Brand new to O2 and the Community, please to meet you.I have found lots of advice from this forum but unable to find an answer to my query.I will shortly be going away to UAE and Australia, I would like to call and text friends that live in th...

Anonymous by Not applicable
  • 2488 Views
  • 7 replies
  • 0 kudos