Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early upgrade not available on refresh

hi check in my O2 and get the following To get a brand new smartphone today, you can fast track upgrade to O2 Refresh by paying £465.00 – this includes a 25% discount on your remaining line rental. Or you can wait until your contract ends on the 15 O...

Resolved! New contract

Hi, I'm trying to make a contract with O2 but they ask me more prove of identity using one passport or driver licence but I only have citizen card

Resolved! 02 assinged my number to new customer ......

Hi all,Yesterday my sim stop working and only show no service when i googled it show i need to restart my phone which i did but did not help then i swap phone and still same then today i call 02 spent about 2h talking to somone to found my number was...

Resolved! refresh downgrade?

I'd like to know if after paying off my refresh device plan I can change the tarrif plan? I can buy the phone for £280 but I'd only want to do this if I could also reduce the monthly line rental. Is this possible?

Resolved! Can I upgrade to phone only? (no call tariff)

HiMy current contract runs out this month. I have an iphone 5c. I would like to upgrde to an iphone 6. Am I able to upgrade the phone only (no call tarriff)? Many thanks G

Resolved! New sim only contract

HiCould anyone tell me if my billing month is from 2nd of every month and upgraded on the 21st how much will my bill be? My original deal was £21 per month (£18 in the Jan sale), I then upgraded to the £27 per month(£23 in the Jan sale)I hope that's ...

Cannot send texts

my nokia lumia 635 has never allowed me to send texts, why is this?

Resolved! My bill is wrong.

I have a loyalty discount which should have been decremented from my monthly bill. Please adjust & resubmit.

Resolved! Unblocking phone Query

Hi I've asked o2 through the app to unlock my iPhone. This has gone through fine and said it can take up to ten working days.I have a couple of questions1) I'm guessing they send a text with an unlock code ?2) if I decide I don't want to unlock phone...

Resolved! MMS charging?

Hi all, I'm a returner to O2 after being with Virgin Mobile for several years. Can anyone enlighten me as to whether there are charges for sending mms/picture messages? I've searched the site and also the FAQ section in here but couldn't find anythin...

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