Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance

HiIm hoping someone can help me.I purchased a phone through the carphone warehouse as i have done for the past 4 years.Everytime i insure my phone directly through O2.However this time they are refusing stating i purchased this from the carphone ware...

Resolved! Cancel Pre-order upgrade @ in store Carphone Warehouse

Hi! New here! So I upgraded on Saturday but the upgrade was a pre-oreder. Can I cancel the upgrade altogether? Thanks!

Travelon Germany, enabled and not working

Dear Community im a bit distressed after sending my daughter to germany for a week with her iphone 5s and an 02 pay and go sim card all topped up. before she left i enabled travelon at 1.99 per day for data. she has bow been there for two days and th...

O2 account details

I am mortified to log in to my o2 account to see details of someone else's account details, sort code and account number visible set up as my direct debit has anyone ever come across this. I have raised a complaint but worried that I can see details ...

Resolved! does my data allowance expire?

In the details of my data allowance it says "30D 6GB" and that it expires on the 2 March. The 2nd of every month is when I pay my bill so is my contract/data allowance expiring or is it just restarting for the new months bill?

Resolved! Changing number from one merged account to the other...

I've just merged my 2 contracts into 1 account (all good so far). One of them is old (3yrs+), and not good value any more. The other is better. I'd like to take my number from the older contract and put it on the new plan. I'm happy with the old plan...

Resolved! Pass on my phone to my daughter

Hi,I've just upgraded to an iPhone5 SE and got a new SIM as part of my upgrade. I'd like to pass on my old iPhone 5S to my daughter. I want to get her a PAYG SIM (I'd put her on a monthly contract, but college student + contract = huge bill). Can I o...

Resolved! Can't change my direct debit?!?!

Hi guysI think this has been answered before but the 'solution' doesn't work?I just need to change my direct debit details but when I go on my O2 there is no 'payment details' tab? If I click on the bills section I just get told what my bill is and t...

Resolved! Unknown increase in data usage?

The past two months I seem to have used all my data but I haven't used my phone any more than I usually do. I really don't understand why this is happening and why I have such an increase in my data usage! Weirdly, it has also happened to my other ha...

Resolved! Pay and go just calls please

I have a Samsung gt-s5360 on pay as you go which I just want to use for making and receiving phone calls. I top -up £15 each month. Unfortunately, each month, after 30 days or so all my remaining credit gets used up by charging me £1 a day for data u...

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