Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I have received a notice of Enforcement but O2 is at fault!

I closed my O2 accounts at the end of March this year and paid off the airtime and device plan on 31 March. At this time it was confirmed that no more was owed.However, since March I have been receiving regular threatening letters from O2 suggesting ...

Resolved! To Bill or Not to Bill that is the question!

'ello I exited o2 Pay Monthly 5/5/16 (after o2 were being too tight with retentions deals) via PAC, but still no final bill showing online or in post. DD is still in place. What's likely the hold-up?

Resolved! Replacing my existing phone with a new one and keep my existing number.

I have a Xperia Z on £10.00 big bundle, just bought a Xperia Z5, put in a big bundle sim, how do I change new for old to keep my teriff and remaining top up?

Resolved! Upgrade con?

I popped into my local O2 and had a play around with a few phones as I can upgrade.Quite liked the Nexus 4 and can see on the website that it is avaialble as a refurb and "in stock" I can go to the check out and buy this as a new contract.However for...

International Text/MMS

I am unable to send text messages to some international numbers and I am unable to receive texts from them as well. Even if it is a 1 word message to test, and there are no pictures or emoticons on it, it still says that sending mms failed. If someon...

Top up won't update balance

Just topped up and got email confirmation but it won't update on my phone??

Resolved! Deals for returning customer

Hi All, I used to be with o2, I was an o2 customer for around 11, having been a business customer, a consumer customer (with 2 seperate contracts) and also had o2 broadband and landline (until it was transferred to sky).When I came to the end of my c...

Resolved! Got a new SIM card 02 now say I owe £80

Bought my wife a new iPhone S from an 02 store for Christmass ( turns out they are only AGENTS nothing to do with 02) and guess who got her old phone yup, me no probs, changed to my own number etc and that was that.After Christmas we went to the 02 s...

Resolved! Cancellation notice period

My contract has ended as of today and I'd like to cancel/switch provider immediately. On the "Cancelling your O2 Contract" page it says: If you cancel before your contract has ended, we'll need 30 days' notice, and you may have to pay a charge. This ...

Resolved! Vodafone unlocked but no O2 signal

Hi all, OK... have put my existing (working) PAYG O2 SIM card in my nos (sealed box) Vodafone iPhone 4s and successfully unlocked it via iTunes (Congratulations, your iPhone has been unlocked), waited a couple of hours only to find I've NO signal (ph...

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