Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237204 Views
  • 2 replies
  • 2 kudos

Switch up query

Hi guys, just wondering if this is normal, or happened to anyone else? basically, upgraded online via switch up, and then decided to return the new device within the first 14 days. O2 received device, and decided to offer refund. but now, all the det...

GIBXO by Level 1: Joiner
  • 153 Views
  • 3 replies
  • 0 kudos

Strange Message From O2

I received these two messages but I haven’t reported any issues and I’ve never received a message like these before. It seems to be genuine as it’s from the number I get my normal O2 messages. Does anyone know what these could relate to or what an is...

Screenshot_20241216-130451~2_Original.png
JSH2644 by Level 1: Joiner
  • 129 Views
  • 2 replies
  • 0 kudos

Cannot end contract oh phone due to Apple watch

Hi all,After some advice please as this was never menthioned when I got my Apple Watch.I have just been told if I end my SIM contract (which is contract end this month) I cannot have a PAC code unless I pay off my Apple watch in full. If so, this was...

MarkC71 by Level 1: Joiner
  • 206 Views
  • 2 replies
  • 0 kudos

O2 Travel charges when Roaming is off

I've seen a few threads with a similar theme but wanted to add my experiences as well.My roaming is off on my android phone and it has always been this way but I was hit with three O2 Travel charges when I checked my bill after coming back from vacat...

Where my phone ?

2nd December i upgrade still not phone received I had message 8 days in a row same time daily 4:20 telling me there been a delay my daughter birthday 20tj will she have a phone come on 02 sort it out and tell us what this warehouse problem is don’t n...

kod34456 by Level 1: Joiner
  • 511 Views
  • 8 replies
  • 0 kudos

Resolved! how to speak to someone at o2

i was meant to get 6 months free with my package, i signed up did the 6 months free activate then got charged for the disney plus on my account, i explained the situation to someone and they said they will cancel it and ill receive a email (ive still...

ab19887 by Level 1: Joiner
  • 483 Views
  • 2 replies
  • 0 kudos

Resolved! ESim issues

Hi, Just bought 3 sims using the uswitch offer of 40GB for £8. I bought 1 this morning and the other 2 a few hours ago. In myo2 I just see the 1 sim I bought this morning. How can I download the esim for the other 2 sims if I don't see them in myo2? ...

Kamal80 by Level 1: Joiner
  • 633 Views
  • 8 replies
  • 0 kudos

Help

I've had someone message me and provided proof they have had a missed call from me. But it def wasn't me. Advice needed!

Toot584 by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Sim not received

I ordered two new monthly contracts. Both were dispatched on 4th Dec. I only received one sim. I don't want to activate it yet and there is nothing printed on the package saying which order it is for. There seems to be no way to report a missing orde...