Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! can’t get into account

Help please.. i cant get into my o2 account because it wants to send a text with a code to my old number that i no longer have , use or remember .

Resolved! New SIM with new contract?

This is a really dumb question - apologies. I have an iPhone and a SIM only monthly contract. The contract is expensive and has a low data allowance. Changing the contract will be cheaper and better. When I fill in the online order it seems to sugges...

Resolved! Getting started with Multisave.

I have O2 pay monthly, the missus is on top-up with another company, and I have a 15 year-old son for whom I PAYG with another company. I want to combine them all into Multisave (or some other family option). I have logged into the O2 site and found ...

Resolved! O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

Hi everyone. Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've be...

80% data

Have 2 accounts with o2, getting messages from 02 stating that I’ve used 80% of my data on both numbers, having checked my account on the app it appears that I’ve only used about 40% on one and 50% on another.customer services don’t seem to understan...

Resolved! 5G

I have recently purchased a new 5G phone directly from Samsung (still waiting for it to be delivered). I have a pay monthly sim card which was issued by Virgin Mobile, before my account was transferred over to O2. Will my existing sim card be 5G comp...

Resolved! Error code 08 Apple Watch Series 8 - no one at o2 can help!

Day 5:We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08. 3 o2 shops, phone calls into 202 no one ha...

Resolved! premium text charges

Hey - anyone have experience with 0.65p premium text charge on their monthly bill?I've had 6 x 0.65p from SMS UK - 61417 and no idea who that is Anyone else seen this on their monthly bills? thanks Karen

Resolved! SIM only to a tablet

Is it possible to upgrade a SIM only to a tablet only contract

Resolved! Using phone abroad

Hi, I have a pay monthly contract which is unlimited calls, texts and 100gb data.I will be travelling to France next month and just wanted to check a few things.Is is right that I will be able to make calls back to the UK without it charging me anyth...

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