Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlimited calls - is there a limit on call duration?

Hi there I've got a tariff with unlimited calls to UK landlines and mobiles ("O2 Unlimited 24M 2GB 4G"). Recently I've been making some longer calls than I used to, and I think I remember something about inclusive calls only being free for 60 minutes...

Resolved! Credit Checks & Upgrades

Hey folks, Quick question, my soon to be ex wife has defaulted on her credit card and a catalogue. She is now wanting me.... (oh yes me) to set up a new line for her as she has broken her phone. She is currently on a paid off refresh plan, can she up...

Resolved! 02 cannot unlock iphones

I have just been told this " 02 cannot unlock iphones as from 27th June , try in seven days time ?"is this correct?

Resolved! Direct debit issue

My bank has issued a new debit card to me and it is linked to the same account. Do I need to update the direct debit details?

Resolved! Bill from 3 years ago

Hi basicly my phone was blocked today. When i have spoken to payments ect i was informed that my old phone from 3 years ago has an outstanding balance of £400 and as it is linked to my current phone that is why i have lost service. My issue is that i...

Resolved! 4G disabled?

I've lost 4G on my account. It started yesterday when I noticed I had lost all mobile data on my phone. I could only make phone calls. Unexpectedly, O2 sent me a text from 2030 with the "settings I need to connect to the internet" I accepted, switche...

Resolved! Order Tracking

There's lots of threads on here over the last couple of years about Order Tracking not working in My Account. Is it still ongoing as when I go into the My Orders section on My Account I get a 'page not found' error. I've had an email saying I can tra...

Resolved! re forgot my swipe code

hi ive got a pattern code on my phone and have forgotten what it is can anyone help

Resolved! O2 slow internet.

It's been 3 days since I started using O2 internet and I find it very frustrating. In the area it shows that I suppose to have 2g/3g internet. While in reality I have G internet and it dosnt load even Gmail. My phone is okay. Tried my friends sim car...

Can't use phone abroad....

While we were on a recent trip in France, my wife was unable to use her mobile to either phone UK numbers or local French numbers. Any number was always unrecognised. She could however phone my mobile. My son's phone was fine (she had to use that to ...

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