Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fraud and scammers.

I hate this company so much. I just want my contract to finish so I can move to three or giffgaff everytime I try to make a payment with 02. It's always says my card is declined. Even through I have enough funds I went to the bank they said that my c...

Resolved! Call conference/ Call Mergeing

Hi is there any one who can say if the call Merging or Call Conferencing is FREE or PAID ?I am on O2 Business plan with Unlimited Calling.

Resolved! Terminating Contract - Want to move.

Hi, My contract expires next month and I want to terminate it. I wanted to move to P&G but, I rang today and they've made it complicated to move over, the guy was forcing me to another contract as well as treating me badly. Apparently I will get a ne...

Resolved! 02 aboad

I feel like I have been given misleading information from O2 about the payments I will make abroad. I called them and they told me my payments would be only £1.99 per day in Europe, and so stupidly believed them! I checked the website too, but of cou...

Resolved! Where has my MMS gone?

I am on the basic £10 a month Pay as you Go Go Go. I only use texts and very occasionally phone. I have never used the internet on my phone. I like to send/receive MMS's but a few months ago this facility just disappeared. Have I missed something? I'...

Termination Troubles

Two years ago (and a few months) I got iPhones with O2 contracts for my teenage kids. To make sure both contracts would be terminated after the two-year duration I called the helpdesk to cancel. The first termination was smooth, the second terminatio...

Resolved! Shocking customer service and incompetent billing and refund processes

Ordered a pre-sale handset on 31/3/16 (order number MS-306039508).Contacted O2 to say I wanted to cancel the order as I'd found an alternative elsewhere.Advised to not collect it and phone would be returned and upfront payment of £79.00 refunded.Reci...

Resolved! Simplicity account

How can I find out how I can upgrade from simplicity as I need more internet than what I have. 3 can give me a good deal but I would rather stay with o2 if possible

Resolved! cancel contract order

hey everyone, I ordered the wrong phone as a contract I couldn't cancel yet because it's late so I ordered the right phone and contract so I'm asking if I can cancel the first one I ordered when it's delivered do I send it back and that's it? what's ...

Resolved! re: still getting email from u on my old email address

still getting email from u on my old email address but can not see why as i changed my email address over 6 months ago toby i am now callin 02 customer service. on the phone to them now. is there away u can change it as i see no link in foot of the e...

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