Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New 5G sim, is it compatible with my iPhone X?

I have received my new sim but I’m not sure it’s compatible with my iPhone X.what can I do?

change of sim keeping same number

Yesterday I hd my sim changed in the o2 shop in blackpool as the old one wasn't receiving text messages - order number NC77802500 - the new sim works but I have lost all my contact names

price increase

Why has my bill been increased this month?

Resolved! Additional amount on my Bill

Is it me or O2. I cannot seem to find anywhere on O2 Web site where I can actually speak to Customer services.

Cancel bolt on

I made a mistake and ordered a very small bolt in order No NC77949734. Can this be cancelled

Bills

I have made a payment today it has been taken out of bank and it has not updated on the system. The system is saying I owe £180? Unsure why this is as my usual bill is just under £80. My phone has been cut I need this issue resolved asap.

Spend cap

I have a nowtv sports subscription that has been on my phone bill prior to coming to O2 and it has worked since switching to yourselves. However I keep getting messages saying I’ve reached the limit of my spend cap and I am now unable to watch anythi...

Services cut off

Why have my services been cut off again?

Account restrictions

How do I remove account restrictions

Resolved! Paying for new phone

Hi I was wondering if it is possible to pay monthly for a new device ONLY and keep my existing contract? I’m happy with what I get with my current sim but when I go to look at phones it doesn’t let me purchase without changing to a new contract which...

O2

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