Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel my contract

I been trying to contract 02 for two day for giving notice to cancel my contract. But unable to get contact with customer service. Waiting time 50+ mins. My contract will finish end of month. I would like cancel my contract and change to path with PA...

Resolved! Direct debit

The direct debit was cancelled in error - confused with an older O2 account. There seems to be no obvious means of reinstating the DD on the website or starting a new one. Given that all I'm trying to do is pay them money, this is ridiculous and very...

Resolved! Is there an email address I can use

I am trying to get in touch with O2 to cancel my account and get a Pac code. Every time I call ita a 30 minute wait! Thats appalling! Does anyone knoe if there is an email address I can use instead?

Resolved! Swapping sim with no old phone

Got my new S7 today....very nice. I need to sim swap but i dont have my old phone . This is an upgrade....old phone water damaged.How do i get the text code if i dont have my old phone? Im typing on my new S7 but i cant get registered on the O2 netwo...

Resolved! 5g tariff - free eu roaming

Hi, I've just got a new 6s on o2 upgrade from Carphone warehouse as they offered better price. I have got 5g data tariff, therefore as an o2 customer will I still bro eligible for for the unlimited free eu roaming? Even though I brought elsewhere I'm...

Resolved! Live Chat and Helpline are down?

I have encountered a problem with my bill/account and I am trying to contact customer service through live chat or the helpline for the flexibility. And on both fronts for most of the day, I have been met with a brick wall... i.e 30+ minutes to wait ...

Cannot get through to O2 on phones or net. - being charged for a product I do not have!

Help! I cannot get through to anyone. O2 are charging me for a tarif and have never sent the phone..... Order says complete on my O2, tarif is showing with bill dates etc, but no phone...... Cannot get through on phones, wait for ages and then get cu...

Resolved! mobile data charges when turned off

why am i being being charged £1 for using mobile data when i have it turned off.??

Resolved! contacts ending

Dioes anyone here know if you are supposed to call up and cancel a contract or is it supposed to just end on the end date. I have a contract that was supposed to end on 26th september 2016 but its still being included in my bill....

Resolved! changing my operator to o2

Hello, i had a vodafone pay as ugo sim card. I wanted to change myoperator to o2. I got the code to use my old number. When i went to a o2 sstore they told me to call a number andz give the code and get a pay as you go. But the problem is i dont have...

O2

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