Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account in credit

Hello how do I access a refund from my account as I have no switched provider. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Need my e-sim

You haven't emailed me my e-sim? Spoke to O2 earlier got hung up on and now both my phones have no service so I can't even ring you, what is going on? Please help

Resolved! Leaving o2

Hello, I want to leave o2. I have requested my PAC code. Is there anything else I need to do?

I want to cancel

I want to cancel the contract

Unable to change address - dropdown issue

Hi I’ve been trying to change my address endlessly via website which doesn’t work because they are that thick, that they cannot accept a manual entry. As it is a new address that doesn’t show on a dropdown, how is this my issue? I have my address fir...

Resolved! Data abroad

Will I be charged to use my data abroad on my account?

New phone

I’ve just been through the process of purchasing a new phone contract with you - the money has been taken but I have no confirmation of my order and my O2 says I have no products with you.

Prime Benefits Cancellation

Hi, I have just cancelled my free 3-month Amazon Prime benefits with O2 and I would like confirmation that I will not be charged on my next bill for it. The reason I feel it necessary to ask this is because I have previously cancelled Prime benefits ...

Student Discount removed, new code "Already used"

I recently recieved a text and email stating my student discount has been removed, it went through as an order for some reason. I went back on to Unidays to re-apply and it says my code has already been used. Anyone know if and why they revoke it?

Cut off

I’m in Spain, missed a bill and my phones cut off. Tried to pay the bill and before I log in I must do a security check and I can not receive ******ing messages. AGAIN

O2

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