Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Terminate Contract

My agreed length of contract has ended and I wish to terminate my contract via email or customer chat as I have emigrated to the Philippines. Can I do this as customer chat is never online and i can't find an email address.

Resolved! Device plans

In October my direct debit failed for my septembers bill so I called to make a payment over the phone it shows on my o2 statement as adhoc payment rather than a device plan installment payment which is what shows the follwing month, o2 are saying tha...

Resolved! Back on the o2 bandwagon (and some questions)

Hello allSo I'm back on o2 after being with EE for the past 2 years (terrible, never again!), and I have a few questions if that's okay. I ordered a phone (Sony Xperia XZ) through Mobiles.co.uk, but the contract is with o2. I've just called up o2 to ...

Resolved! Turn off O2 travel?

How do I turn off O2 Travel? It's currently active on my wife's phone. We've texted "traveloff" twice to 21300, received a confirmation response (this was a month ago), however upong going abroad again, we're still getting the texts telling us that m...

Resolved! Swapping Phone Numbers

I have 2 phones with O2 (both pay monthly), each with their own phone number and phone/data allowances used by different members of my family. Each account has different data allowances. Is it possible to swap the phone numbers between the accounts?

Resolved! Fake text

Had a false text from mybilling statingHey Your name ,We're having troubles verifying your account details.To avoid your services being terminated, please click below.Them click here to preview appears it is confirmed by o2 as fake do not open delete...

Resolved! telephone charges

my mothly bill for december 27 has been paid but it appears that I have incurred charges on the 28 and 29 of dec under the heading premium and information services. When I look at the bill for this amount it says, 6077 short code what does this mean

Resolved! change of account holder

I have been paying for my daughters mobile phone, but now my daughter wants to pay her monthly bill can this be done and how can I go about it Regards Geraint Evans

Resolved! Sharing a Data Allowance

Good evening, I have a 'lead device' with a 30GB per month data allowance. What is the cheapest (ideally free) SIM card I can use to add a dongle to my pool of sharing devices? For example, could I use the 'Classic PAYG' SIM in a dongle so I could br...

Resolved! hotspot/tethering

hi does anyone know if mobile hotspot/tethering is now allowed on payg ,as under digital services/personal hotspot is now says you can/but elswhere it still maintains you cannot

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