Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM Swap taking ages

I upgraded on Monday and changed my number the ame time. The number change happened almost instantly, but my SIM swap (from normal SIM to the Nano SIM required in my new device), is taking ages. It's been 2 days now and no sign of my new SIM activati...

Resolved! on-line top-up

i can't top up with any card (all of which have money) online. they all fail. is the system down?

Resolved! PAC code

I have 2 phones associated to [number] and need a PAC nos for both phones as the company we work for has a business contract and will take them over

Resolved! Pac code

How do I get my pac code for my payg please?Also how do I cancel the regular topup please?

Like new handset is a barred handset

Hi, advice wanted please. I upgraded my sons phone for his birthday, he wanted the Samsung s7, but I couldn't afford a brand new one, looked further down and was amazed to see like new ( which apparently are a step below A brand new handset) at a fra...

Resolved! 18+ restrictions

Can you take off my restrictions please head doing

Resolved! Call Divert - Possible?

Having spent quite a while on Live Chat then looking through the forums I am confused, and have a simple question. I am on Classic Pay & Go. Can I setup Call Divert on my O2 sim?

Resolved! Changing your Tariff

Is there anyway to change your tariff to something more suited or am i stuck with the "Customized" tariffs?

Resolved! Very authentic looking phishing text?

I received a text message this morning apparently from 'O2Billing' which looks authentic as it used my name.However it contains a link to a 02 (zero 2) website, rather than O2 to update my billing information.Has anyone else received this?I have logg...

Resolved! Live chat not answering

I've been waiting online for someone to answer the live chat for over 30 minutes now. I need an urgent update on an order that should have been delivered this morning and hasn't turned up. I've spoken to customer service and they said they cannot hel...

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