Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! hi

Hi ive recently just payed £25 for the big bundle 25 tarriff but want change it to the £30 big bundle tarriff, how do i do this as dont even let me cancel it? please help xx

Resolved! automatic top ups

I've had 3 payments deducted from my debit card for automatic top ups for a pay and go service since ceasing the service in November 2016. I was only in the UK for 2 weeks in November last year, I used my old O2 SIM, then replaced it with my Australi...

Resolved! Chess Ltd apparently working on behalf of 02

I've been contacted by a company called Chess Ltd (apparently working on behalf of 02, so the guy said). I tried to have a live chat with an 02 representative about this but got cut off.He said he could change my Consumer account tariff to a Business...

Resolved! 4G on new Iphone

I have just upgraded to a new IPhone and was told that I was on the 4G tariff. It was just by chance when speaking to O2 online for another query I asked if they would check that my new sim was applicable for 4G. I was told it wasn't and that they wo...

Resolved! Changing Account name

I would like to change the name of my account before changing my payment details.How do I do this.

Number transfer - what's happening

Hi I've transferred a number from BT Mobile to O2 yesterday. Out going calls seem to be fine from my O2 phone (i.e it shows the ported in number if say i ring my land line). If you ring my number however it still rings the BT Mobile phone and texts g...

Resolved! Pac request

I recently got my PAC from my last provider (Vodafone).I filled out the online form at o2.co.uk late on Monday night (2-1-17) but haven't had anything back from o2 yet.Is it too early to be worried or should I give o2 a call?Thanks.Rob.

Resolved! Swapping sim pay & go to pay monthly can I keep credit on old

hi I've ordered a new sim only changing from pay & go to pay monthly - I have £30 credit on old sim can I get refunded for this money ? my new sim is unlimited free minutes and texts. Thanks

Resolved! phoning from morroco

does anyone know the o2 daily price for data roaming if travelling in morocco?

Resolved! Expensive Goodwill Gesture

After a series of frustrating exchanges with Gurus and Customer Service operatives last week, I finally reached a level of supervisor who could resolve my problem (related to data sharing).When he had finished, the O2 supervisor said he would add a 4...

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