Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cant get the auto top up link in the email to work, says can't connect to server

Hi there,Can't get the link to confirm my Auto topup account, just says can't connect to server everytime.Anyone help?

Resolved! Can I Cancel a Change of Mind Cancellation?

I contacted CS via Live Chat today to cancel a 24 month Refresh Plan with an iPhone 5s within the initial 14 days of delivery and have to return this within 7 days (the return document says if it's not returned within 7 days they will have to charge ...

Resolved! Unhappy O2 customer

Hi, I purchased a data only sim in your Horwich store on 28/10/16 on a 30 day plan. I specifically wanted it so I could use while on holiday in Gran Canaria in November and the assistant assured me that I would have O2 travel so I could use it overse...

Resolved! Staff discount ending

Hi. I just received a text from O2: 'You're coming to the end of your Staff contract. We'll move you to our Refresh 4G 1GB tariff on 19/02/2017 .To upgrade, go into store to chat about your options'I used to work for O2 before I was made redundant my...

Resolved! Sarfari mobile scam

Hello everyone ..I got probs with sarfari mobile they keep taking my £15per month which I never ask for !! So anyone who had the same as me plz help how can I stop them ?Thanks

Please: DO NOT choose o2 as your provider.

Hi, Since day 1, o2 have not offered me a service. I signed up to o2 in October 2015 on a 4G contract for 24 months. Within the first couple of days, I noticed that I was consistently getting "No Service" at home. I could turn "Airplane Mode" off and...

Resolved! How to cancel my contract?

Hi, I still have another year to go on my contract but if I pay £70 I can upgrade?? Can I pay the £70 and just walk away?? And if not why not??

Resolved! Made a Horrible Mistake- Any Help Appreciated

Hi everyone. Recently I've been talking to someone on the phone over the last few nights. The person lives in Ireland (another country) and I thought because FaceTime was done through wifi that calls to another Apple phone were as well.Unfortunately ...

Resolved! Cancelling my monthly payment plan and turning it into pay as you go

Any Help Greatly apreciated, Thought I could just click a few buttons online but everything keeps leading me in circles. Preferably didnt want to ring them and have services try to upgrade me or other comercial stuff XD. Have finished a 24 months con...

Resolved! Cancelling my PAYG service

I've recently moved abroad therefore no longer need my Pay As You Go (PAYG) sim card for my Ipad. I have no idea how to cancel this service, which is on automatic monthly renewal on my UK credit card...Could anyone give me some clues?O2 are charging ...

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