Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund of PAYG balance

Because I use my phone mostly for web and texts, not phone calls, I have built up a considerable balance on my PAYG account. I'm now in a position where I'd like to change tmy phone and to pay monthly, but dont want to lose the money I have paid. Rea...

Nhs discount

I work for the nhs and am looking to renew my O2 contract. I understand I need a code from work to access the nhs discount but no one in my hr team has heard of the code?! Please help, why do you need a code if I can prove I'm an nhs employee???

Resolved! No signal- cancelling contract

Hey I've been with o2 for around 10 years in the same area and always had perfect signal. However, from around February this year I have had absolutely no signal at all. O2 have said the area has always had no signal (lies) although the status checke...

Resolved! O2 Refresh pay monthly contract.

Hi, I rung up 02 to cancel my contract and payed off the device (iphone 5S) and cancelled the airtime. Does anyone know how they are going to charge me for my final bill?? Will I have to pay a termination fee? Or will I be charged the monthly airtime...

Resolved! My sim card

My sim card has not been working for the past few days and my bills are paid on time, whay is happending, it is not this number on my account I have another o2 contract but I can't get onto the account

Resolved! My bill complaint

The issue that I have experienced was: I check my new charges on my o2 app and got a shock when I seen a £30 charge for a 12 minute call that I never made. I contacted the live chat team who raised a fraud with their specialist team. After a week I h...

Resolved! Part Payment

Hey, My bill isn't due until the 24th of February but I was wondering is there any way in which I can pay part of the bill now and then the rest on the day it is due? Just to make it easier to manage funds and not have it all come out at once. Thanks...

Resolved! Paying my final bill

Hello, I am living abroad, and cancelled my contract, but I need to pay the final bill, how can I py online? I need to pay with my credit card. Coul you please support?

Resolved! Billing

Since I have never missed a payment except one at Xmas I was cut off and then all outgoing calls were barred(with NO notification) so I had to call on a landlines to pay. I think O2 are one of the worstime providers on the market. Thank the maker my ...

Resolved! Pay Monthly Contract

I had a samsung note 7 contract but as you may know it had to go back, Do you think 02 will agree to remove the 02 contract for this off my credit record as it is showing as open still @ Noodle and equifax. if they would not remove it who do i contac...

O2

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