Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4G data speeds.

Hi folks.I've just come over to o2 from Vodafone.However Im struggling with the data speeds.I was in Bath at the weekend and my device had full 4G signal however the data was unusable.Back at home Somerset I'm seeing about 2meg down speeds.Is this no...

Resolved! Bill

More info (Highlight to read)Hi there,I try to get a paper bill posted to my house. But cannot manage to order it by click on the "contact me " option on the website. Could you help me with it?Thanks.VicHi there,I try to get a paper bill posted to my...

Resolved! My Tariff

I upgraded to a new tariff in January 2017, which said £11 for the first 6 months and £22 for the last 6 months. I have noticed my tariff says £22 per month. Why? Thanks. Abesh

Resolved! Why is "Current Balance" erratic?

Does anyone know why the "Current Balance" figure (as displayed on "MyO2" and on my phone) seems to fluctuate without apparent reason? For example, starting with a balance of £3.00, I sent four text messages. Instead of dropping to £2.80 (I am using ...

Resolved! Refund of PAYG balance

Because I use my phone mostly for web and texts, not phone calls, I have built up a considerable balance on my PAYG account. I'm now in a position where I'd like to change tmy phone and to pay monthly, but dont want to lose the money I have paid. Rea...

Nhs discount

I work for the nhs and am looking to renew my O2 contract. I understand I need a code from work to access the nhs discount but no one in my hr team has heard of the code?! Please help, why do you need a code if I can prove I'm an nhs employee???

Resolved! No signal- cancelling contract

Hey I've been with o2 for around 10 years in the same area and always had perfect signal. However, from around February this year I have had absolutely no signal at all. O2 have said the area has always had no signal (lies) although the status checke...

Resolved! O2 Refresh pay monthly contract.

Hi, I rung up 02 to cancel my contract and payed off the device (iphone 5S) and cancelled the airtime. Does anyone know how they are going to charge me for my final bill?? Will I have to pay a termination fee? Or will I be charged the monthly airtime...

Resolved! My sim card

My sim card has not been working for the past few days and my bills are paid on time, whay is happending, it is not this number on my account I have another o2 contract but I can't get onto the account

Resolved! My bill complaint

The issue that I have experienced was: I check my new charges on my o2 app and got a shock when I seen a £30 charge for a 12 minute call that I never made. I contacted the live chat team who raised a fraud with their specialist team. After a week I h...

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