Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Auto top up problems

Hi My auto top up keeps failing to top up. I have the low balance top up option. I'm wondering if the bank details that you have are correct or if there is another reason. Please advise. My number is [Removed].

Resolved! Bills

I am on a tariff that gives me 300 anytime, any network free minutes. I am quite sure I did not use my allowance last month but got billed £4.71 for one call of 12 minutes on 31st January. The actual bill oes not show me how many of my 300 minutes I ...

can I see my call list of on pay as you go?

Phone not working. Wrong IMEI number and type of phone i when i log in to my account.

My phone has just said searching for service for the last 2 days. I took it to a phone fix shop for repair as its annoyingly a few days out of warrenty and collected it 3 hours later but they were unable to fix it. I have logged in to my online accou...

Resolved! 4G LTE Euro roaming

Hi, I've had a search around and can't see any info on this subject. Does anyone know if the O2 4G capability will roam into other Euro countries and if the European £1.50 flat fee system will still apply to my account? It was fine on 3G but I don't ...

02 PERSONAL HOTSPOT WIFI BUFFERING

Hi, i have just taken out a contract with 02 for the Personal WIFI hotspot, is anyone else having issues using it? i have got full 4G Signal but cannot get any video to play e.g netflix, or youtube etc. getting very frustrating

Resolved! PAC code

I have contacted o2 several times today by live chat they have advised they have texted the PAC code across but I haven't received it. I don't have my o2 SIM card in phone as using new sim with EE but I have got Tugo installed and nothing has come th...

Resolved! Phishing or legit O2 text message?

This morning I recieved this text message perportedly from O2: "We have reason to believe your email and password for MyO2 has been obtained by third parties through phishing and may be used to access your MyO2 account. As a precaution, we will suspe...

Resolved! pay bill

How do l pay online

Resolved! 4G data speeds.

Hi folks.I've just come over to o2 from Vodafone.However Im struggling with the data speeds.I was in Bath at the weekend and my device had full 4G signal however the data was unusable.Back at home Somerset I'm seeing about 2meg down speeds.Is this no...

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