Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Additional line

Do o2 do a credit check when adding an additional line?

Resolved! Bill

Why is my bill so high this month when I have done nothing different to normal, looking at my bill it says I have spent over £10 on minutes, when I have unlimited minutes so looking back at my other bills this doesn't have it.

Deposit

Hi I purchased a new contract with o2 three months ago and I was asked to pay a £200 deposit which the sales person said I would get back once I had made 3 consecutive payments to which I have. Can anyone advise how I will get my deposit back will it...

Resolved! Poor signal at certain times of day

Every day at about 5pm onwards my signal drops and calls frequently drop out. Rest of the day 3 bars and calls just about ok, but not always - signal often goes up and down like a yo-yo during the day, too. Partner on Vodafone, never any probs. I use...

Resolved! How do you contact o2??

I have an issue with my bill and I'm trying to find a way to email/chat with customer service but there's no sign of anything. Clicking on Live Chat does nothing apart from give you a black message about waiting but nothing loads. Can't find a custom...

Resolved! Data Error

02 messaged me to say I had used all of my inclusive data for this month. I get 2gb and it has only been 8 days. But I had apparently used 80% within 2 days and all of it within 5. According to my phone (which tracks my data usage) I have used 400mb....

Resolved! Changing my number

Hi, I gave O2 my PAC number last week but I still don't have a text to say they are changing me back to my new number. Anyone know how long it will take to get switched over?

Huawei pocket hotspot 40GB tariff

I recently bought one of these. The deal says 40GB useage per month, then half full speed for useage between 50 and 60GB, and half again for 60 to 79GB etc.I've just gone over 40GB but my speed has been cut to almost zero. Literally nobody in O2 seem...

Resolved! PAC

Been all over the O2'site and can't find where to request a PAC number, any ideas?

Resolved! 4th replacement phone faulty and still no on cares!!

STILL NO RESPONSE AND AGAIN MY 4TH REPLACEMENT PHONE BREAKS ONGOING COMPLAINT - YESWAITING 4 WEEKS FOR A RESPONSE - STILL NOTHING4 REPLACEMENT PHONES - TODAY THE 4TH ONE TURNED OFF WENT HOT AND WONT TURN BACK ON O2 INSURANCE RESPONSE TODAY - WE WILL ...

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