Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Live Chat

Anyone else having problems with Live Chat? Just says: 'Give us a momentWe're just checking to see if there's an available agent.' All I want to do is speak to someone about upgrading.

Resolved! sorry

sorry

Resolved! Live chat opening hours

Can anyone tell me what time o2 live chat closes on a Sunday or is it a 24/7 service?

Resolved! change user name

Hihow do i change my username that i use to sign into O2 please? thanks

Resolved! Data charge

l've been charged for using data on my phone having never used and would not know how to use data. l've been told that it is for web day or something. It's a basic mobile l use for calls and texts only. lt's a Alcatel onetouch. any ideas?

Resolved! Refund My Bundle!

I currently topped up £15 in my phone, and £10 was deducted from it, to go towards a bundle. I needed the money in my phone for other purposes. Is there any way to refund my £10?

Resolved! 0333 numbers

are numbers beginning 0333 inclusive?

Resolved! Desperatly trying all day both in two stores, phone and now on line to cancel my account. IMPOSSIBLE

I have spent so long today desperately trying to cancel my account. I have visited two stores, telephoned and even trawled through the on-line site and still not managed to talk to someone who can help me. I have nowe cancelled the direct debit in th...

Resolved! billing account

How do we change the bank account details for the payments to go from? Thank you

Resolved! Direct Debit set up?

Hi, I can't see an option to set up my direct debit online? Customer service over the phone takes ages?! Chat is not available? I run out of options. Any other suggestions? Thanks

O2

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