Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ayia Napa

Hi Son is travelling to Ayia Napa is this included in package for o2 monthly user?Thanks

Resolved! Replacement Yop-up card

Somebody please help me swim through this O2 help treacle! My Top-up card is slightly damaged and often cannot be read to activate its purpose. How do I get a replacement ? What is the process ? Can this be facilitated on-line?

Resolved! i want to print my call history

hi i want to see and print my call history. can you help me in this

Resolved! SIMO upgrade?

Anyone know the earliest you can upgrade a 12mth SIMO to a phone even if you have to pay off the rest of the SIM? I was accepted for a SIM but want a phone so took the SIM to use but want to know if you can upgrae early etc.. Tried taking a phone lin...

SIM swap

Can I use any O2 micro SIM to swap from a nano pay monthly or dose it have to be a certain type? Thanks.

Demanding I pay bill I havent had yet

I'm getting a strange email from 02 repeatedly, several times a day, and I've spoken with them on the phone and in chat 3 times now and yet am still receiving them. It's not a mail I've ever had before in the 6 years I've been with them. To elaborate...

Resolved! Reactivation

I am a Canadian due to visit the UK next month. Last time I was there (2 years ago) I bought an O2 sim card for my Canadian phone and happily used the phone for a month. I would like to use it again with the same mobile number but my account has been...

Resolved! sim swap and 4g

Hi, I purchased a new Samsung Galaxy 8 and requested a new 4g sim as my previous phone was 3g. I have just done a sim swap request which went through fine. The system then said I need to register for 4g but when I click I went to a strange coded page...

O2 loyalty discount finished

I have just received my latest bill and instead of receiving my £2.50 (Ex VAT) deduction, I have been charged an extra £1.94 (Ex VAT) on top of my contract. This is now the 13th Month of the contract. Should I have lost this as it has gone over 12 Mo...

Resolved! Pac code/ number transfer issue

Hello,I have been on an EE contract and am changing to 02. I phoned EE for a Pac code and gave the information to 02. I was told it would take 24hours. However, it has been 2 days and all incoming texts and phone calls are still going through to my o...

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