Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay as you go

At 5.25pm I bought a pay as you go sim from an O2 store giving them £30. I received an sms saying that my tarif is £30 but when I log into my O2 acount or try to call/send an sms it shows that I have no balance and that I need to top up

Resolved! Can I cap the amount I can spend on my pay monthly account?

Can anyone help. I want to cap the amount my child can spend on the pay monthly account I have for them. Is this possible and up so how do I do it? Fed up of having phone bills over £100 per month!

Resolved! Downgrading/Cancelling Contract

Okay, is it possible to do the following: Firstly, i am an o2 refresh customer currently paying £33 Airtime plan & £25 Device Plan, and i am a year into my contract now which gives me the option to either hand back my device or pay off the rest of my...

Resolved! International call charges - from the UK to EU

Hello, I would like to get an idea on why I have been charged for international calls now, in Aug/Sep, while in previous months I wasn't. I did had other international calls before, either while I was in the UK or in EU travelling. Cheers,Raycho

Resolved! Unlock device isn't working

I want to unlock my device to put another SIM card in. I'm going on my O2 app but the section is saying it's not working please try again lAter

Resolved! No Getting Some Text Messages

I am currently abroad and a text message was sent to me from my bank (Monzo) to my phone with a pin but I have not gotten it since yesterday but I received other messages. what's going on?

Resolved! Miscommunication & customer service.

Hello all, I wonder if you could advise. I ordered a new 24 month contract and new phone from o2 on the 11th of September. This was due to be delivered on the 13th of September. The delivery never arrived and subsequently UK mail (delivery agent for ...

Resolved! Paying off the device plan.

So, in february this year i took out an OP 3T on a refresh contract...Now i want to get a Samsung s8 plus, but not through O2. All i'm asking is, can I pay off the device plan about £250 left and then cancel the airtime without any other payments to ...

Resolved! Help: how to keep my old EE when moving to O2

I want to know how i keep my old EE number to 02.

Resolved! Direct Debit

Hi, I was wondering if there was any other way to chenge my Direct Debit details without calling up? Thanks in advance.

O2

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