Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! pac number

i want to change network providers but want to keep my o2 phone number so i need the PAC number asap im on pay as you go i cant telephone to get it could i get it online

Mobile wifi

I'm struggling connecting to my new mobile wifi box, any tips? TIA

Resolved! Cancel top-up

Hi everyone, I accidently purchased a £30 top-up for my PAYG whilst updating my credit card details on my O2 website. All I wanted to do was to update my credit card details really. Any ideas how I can cancel this £30 top-up? I had £20 left on my pho...

Resolved! Data

I want to up my data usage but am still in contract can you do this ?

Resolved! Tariff

Hi, can anyone tell me what the time limits are before topping up using the older pay&go tariff which i think is no longer available to new customers Thankyou

Resolved! New upgrade not delivered

Hi I ordered an early upgrade and paid £10 for same day delivery but it’s not arrived I have a tracking number from uk mail and they’re saying it’s an unsuccessful delivery but no one has came to my door and I don’t have a calling card I can’t get th...

Resolved! Itemised calls

Could someone please tell me how I can view itemised calls on my bill?

unlaching phone

hi everyone,i asked to unlach my phone yesterday but i forgot that 5 months ago i tryed to put a italian sim in the phone...so now it's asking me the internet PUK because it's been blocked because i tryed to put some codes that didn't work, do you ha...

Resolved! O2 still charging for roaming?

Hello all eu roaming my bill is at 96 pounds for international calls I have had my o2 number since mobiles were invented I have a question whose laws are. 02 abiding buy obviously as I see it not the eu it can only be there own I need and explanation...

Data Usage out of control

Hi,I have been with O2 for many years and, being a very, very light user of my iphone 6, I have a very low cost monthly package. I think my mobile data limit is 100mb- could that be right?Now for years this has been fine. I have never ever run out of...

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