Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 may have lost my online order

I already have a iPhone and an iPad agreement on refresh, but needed a new personal phone & wanted a new number so decided to get a new contract. Late last night (about 23:50) I ordered a new iPhone X for home delivery on a refresh contract. I've got...

Resolved! Got scammed several times

Hello guys.I recieved a huge bill about 3 months ago (it was over 150 pounds) after that I came to o2 shop and told them that my bill was way too huge. They was saying to me that I was scammed and after that they gave me number of fraud department or...

Resolved! Trying to find a signal

I put a new o2 sim card into my new phone and sent form to port my existing number. Since then days have past and I have no signal on my phone. Okd number disconnected as PAC code used. O2 temporary number noew not recognized. Result is I have no pho...

Resolved! ORDER FAIL

Dear o2, i have tried to purchase an iphone x but i got a message saying"your order cant be completedwhen you apply for an o2 contract we use bussiness poliocies to check your application. this time you dont meet our minimum level. to find out why, p...

Resolved! Data usage

Hi, I have just recently joined o2 I have a pay monthly phone contract which comes with 12gb of data I have just received a text message from o2 saying that I have nearly used 80% of my data so I checked my o2 app but it says I still have 9gb left ou...

Resolved! My date of birth is wrong. How to change it

Hi, how do I change my DOB

Resolved! Default in my credit report due to ?late /unpaid o2 bill in 2012

Hi; I have a got a plea for the o2 team to kindly look at my previous account as defaulted in 2012 due to late o2 bill payment. My phone was lost, I believe, and someone else was using this phone, unfortunately.I have only noticed recently that my cr...

Resolved! Lanzarote

Hi every1, I’m going to Lazatote for a few weeks, does any1 know if my unlimited mins/text and 20 gig of data can be used the same as at home, or will I be charged a arm n a leg. Ty in advance

Resolved! ‭0330 303 5325‬ Scam number

Had a call from this number claiming to be o2 went down n with his sale of a new tablet on contract with o2 which I was all up for doing. He then couldn’t change my flat number on the system and asked if that was a big issue for me? I went along with...

Resolved! Cancelled primary contract but still have joint contract

Hi I cancelled my contract and have paid it off but I have my daughters contract still with o2 which was linked to my contract. How do I now access her account online. When I type her mobile number in it says it is not a valid uk mobile number but th...

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