Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing address

I have been trying to update my address with O2 customer services for over a week the standard answer is I have to wait 24 hours but after eight days they still cannot do it my O2 app and the local store have the correct address but head office canno...

Resolved! Just changed tariff on line but discount not applied

I’ve just changed to a new sim only deal on line at £13 but on my o2 it says it’s £18 a month!!!!I did get a notice on my o2 saying there was a problem with the page!!!! Can someone from o2 check please???Thanks

Resolved! Web Top-up failed because of no valid security certificate

I just tried to do a web top up on the website and it got as far as the Secure Payment page and then came back with "Content was blocked because it was not signed by a valid security certificate." I guess this needs sorting out asap.

Resolved! re discount for two contracts

I have two contracts with 02 can I get discount for having two contracts does anyone know I am

Resolved! I have been overcharged - how do I get a refund.

This afternoon I received a phishing text which purported to be from HM Customs about a refund due to me. Realising what it was I forwarded the text to HMRC on 60599 at 15:08. I only sent the one text which I expected to be charged for at £0.083. my ...

Resolved! Payg balance and Sim swap

Got a new phone from CPW, with a new O2 PAYG number and tariff. Wanted to transfer unused £6.40odd balance and number from the old PAYG O2 Sim to the new one, so the Guru in the local O2 shop has kicked that off, 24hrs for completion. Meanwhile, a £6...

INTERNATIONAL CRAZY CHARGES AFTER BEEN TOLD ABOUT TRIAL CALLS

I HAVE BEEN CHARGE £800 ON INTERNATIONAL CALLS AFTER REMOVING THE BOT ON AND TELLING ME I AM GOING TO BE ON A TRIAL SYSTEM!!! Does anyone have a similar problem?

Resolved! Cancel my 2 year contract

Please can someone help me out? I have tried and tried to cancel my contract and I cannot get through to anyone!? I tried to cancel back in July and was told I had to wait until the 2 year contract was finished, it has of now and yet i am still recei...

02 Signal Boostbox

Hi There, I have been with 02 for years , Have had many contracts and i moved to a Location 15 years ago but have been loyal with 02 , Signal seemed to have got worse over the years , They brought TUGO App out ... Perfect worked for me like a treat ....

Resolved! Data loss when porting

Hi,My number was ported on 21/12/17 at around 11 in the morning. When I first had my new O2 number I had an extra 9gb added to my 3gb to make it 12gb. But now it has gone down to only 3gb. Is this normal? Should I just wait?

O2

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